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Welcome to our web site
Please have a look
around and give us a call or drop us an email to
make an appointment. We cater for most breeds
and sizes, but unfortunately not large/heavy dogs
any longer, or hand stripped dogs.
If
your dog has been splashing around and got in a
mess, call us and your dog can have
an invigorating shower in one of our hydro-massage baths to get
cleaned up.
Call us on
01875-812648
Open Tuesday to
Friday
First
appointment from 9am, last appointment to finish by
6pm (4pm Friday)
Please
note if calling later in the day, we may have already
closed depending on when our last dog of the day was
finished.
We only accept payment by debit/credit
cards and Apple/Samsung/Google Pay.
Please
note we no longer accept payment by cash or cheque.
As an email spam
reduction measure, please type the following contact
address to email us:
But wait,
before you email, remember
it is ALWAYS quicker to phone for appointment
enquiries, as we can tell you right away what slots
we have available and offer one to suit you.
It's MUCH easier than playing email, text or FaceBook message ping-pong!
Please note that if you call late in the working
day, we may have already left depending on when our
last booked dog was finished. In that case you will
be called back the next working day.
A printable PDF of our current price guide
is available by clicking this text.
Please note that
it is advisable to make your appointment well ahead
of the date you wish, as we are often fully booked
several weeks in advance. Avoid future
disappointment and get peace of mind your dog is
regularly maintained by block booking regular
appointments. To assist with this, you can download
an
MS Excel® spreadsheet
here which you can save and modify before emailing
it back to us.
If you are a new or existing customer, please
provide comments and rate our service on our
Facebook page. You can also upload a photo of
your dog if you wish.
We
are very easy to find, once you realise that the
main road through Cockenzie & Port Seton is NOT the
High Street but Edinburgh Road/Gosford Road/Links
Road. The High Street links Cockenzie Harbour
in the west to Port Seton Harbour in the east.
See the map below:
Click on the map for
an interactive Google Map
Follow us on Facebook for
up to the minute news by clicking on this icon
Latest Website News:
Friday
26th February
2021.
Appointment text number change.
The virtual mobile number that is
used with our booking software for appointment text
messages is being changed from today the 26th
February to 07451 287670. Please update it in your
phone contacts if you have saved us with the old
number 07624 800500.
All texts from us in relation to appointments will
be from the new number. Please don't reply to any
sent before the 27th February or start a new text
after to us using the old number - we won't get it.
Just like the old number, the new number can't be
used for voice calls as it's actually an email to
text/text to email facility provided by a company
called TextMagic. Over the past few months we have
heard that a few of our customers could no longer
reply to our text messages as the old number was
changed by the downstream provider to originate from
the Isle of Man. We hadn't been made aware of this
change by TextMagic, but after enquiring about it
they have confirmed that some mobile operators treat
it as an international number, requiring you to have
international texting as a feature of your mobile
phone package to be able to reply. As we are
changing to a new UK origin number, that should no
longer be a problem.
Depending on when you make an appointment with us
you will receive an appointment confirmation text
and upto two reminders for your appointment. During
the current Level 4 plus lockdown, our appointment
confirmation and reminder messages changed and
require you to confirm, cancel or postpone your
appointment. If confirming you are attending, you
only need to do this once, but please let us know if
this changes prior to arriving for your appointment.
Friday
15th January
2021.
We are re-opening for Welfare Grooms only.
It has been established this week
that we are not legally required to close so will be
RE-OPENING from Tuesday 19th January. But, as we are
still in Level 4 plus lockdown and non-essential
journeys are illegal, ONLY WELFARE GROOMING IS
PERMITTED to relieve discomfort, distress or
suffering due to issues such as:
General coat matting, coat build up/mats around
eyes/ears/paws/pads/high friction areas/sanitary
areas, skin conditions/irritation, infestation,
excessive nail length.
Please be aware that where matting is concerned,
this will almost always involve close clipping to
remove and it is a very high possibility that your
dog's coat may be much shorter than you might
previously have requested or expected!
Grooming for purely cosmetic or aesthetic reasons is
NOT permitted during lockdown and the onus is on you
as your dog's owner to determine if it ESSENTIAL
under the current restrictions for you have your dog
groomed AND to travel.
If you have an existing appointment with us or would
like to make a WELFARE appointment it is imperative
you read and understand all that follows below, as
you will be required to confirm this before arrival
at your appointment. If you arrive for an
appointment and we have not received a "Confirming
appointment" message, or it is determined on arrival
your dog does NOT meet any of the WELFARE groom
criteria, we CANNOT accept your dog for grooming.
IMPORTANT INFORMATION FOR EXISTING OR NEW
APPOINTMENTS TO BE CARRIED OUT DURING LOCKDOWN:
When you receive a text concerning your appointment,
you MUST reply using one of the following three
options.
"Confirming appointment"
We take this to mean you will be attending your
appointment AND you have assessed and determined
that your dog definitely needs a WELFARE groom, or
it is highly likely that it will become a WELFARE
groom within two weeks of your appointment date and
cannot be postponed for four or more weeks.
"Please cancel"
We understand your circumstances may change, or you
do not want to/cannot travel during the current
lockdown restrictions for whatever reason. If you
cannot justify now that your dog would be a WELFARE
groom for an existing appointment booked before
lockdown, please cancel and rebook at a later date
when restrictions have eased again. There are no
late cancellation fees to pay during this period.
"Postpone appointment"
We will automatically rebook your appointment as
near to the same day/time, which will be around 4
weeks later. Please feel free to request a day/time
even further on if you wish and we will try to do
this as near as we can.
If the lockdown is extended beyond the end of
January, then the above appointment text replies
will be required for the duration. Hopefully, when
the lockdown has been lifted and travel restrictions
eased, we should be able to carry out normal
appointments again.
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