It has been established this week that we are not legally required to close so will be RE-OPENING from Tuesday 19th January. But, as we are still in Level 4 plus lockdown and non-essential journeys are illegal, ONLY WELFARE GROOMING IS PERMITTED to relieve discomfort, distress or suffering due to issues such as:

General coat matting, coat build up/mats around eyes/ears/paws/pads/high friction areas/sanitary areas, skin conditions/irritation, infestation, excessive nail length.

Please be aware that where matting is concerned, this will almost always involve close clipping to remove and it is a very high possibility that your dog's coat may be much shorter than you might previously have requested or expected!

Grooming for purely cosmetic or aesthetic reasons is NOT permitted during lockdown and the onus is on you as your dog's owner to determine if it ESSENTIAL under the current restrictions for you have your dog groomed AND to travel.

If you have an existing appointment with us or would like to make a WELFARE appointment it is imperative you read and understand all that follows below, as you will be required to confirm this before arrival at your appointment. If you arrive for an appointment and we have not received a "Confirming appointment" message, or it is determined on arrival your dog does NOT meet any of the WELFARE groom criteria, we CANNOT accept your dog for grooming.


IMPORTANT INFORMATION FOR EXISTING OR NEW APPOINTMENTS TO BE CARRIED OUT DURING LOCKDOWN:
When you receive a text concerning your appointment, you MUST reply using one of the following three options.

"Confirming appointment"
We take this to mean you will be attending your appointment AND you have assessed and determined that your dog definitely needs a WELFARE groom, or it is highly likely that it will become a WELFARE groom within two weeks of your appointment date and cannot be postponed for four or more weeks.

"Please cancel"
We understand your circumstances may change, or you do not want to/cannot travel during the current lockdown restrictions for whatever reason. If you cannot justify now that your dog would be a WELFARE groom for an existing appointment booked before lockdown, please cancel and rebook at a later date when restrictions have eased again. There are no late cancellation fees to pay during this period.

"Postpone appointment"
We will automatically rebook your appointment as near to the same day/time, which will be around 4 weeks later. Please feel free to request a day/time even further on if you wish and we will try to do this as near as we can.

If the lockdown is extended beyond the end of January, then the above appointment text replies will be required for the duration. Hopefully, when the lockdown has been lifted and travel restrictions eased, we should be able to carry out normal appointments again.

 

G R O O M I N G Good for your dog's well-being Rover will love you even more Odour's eliminated Old and infirm dogs catered for Mats all gone Incredible but true Nails trimmed and Gorgeous to go!

Custom Services We can also provide a custom service to fit your needs. If there is anything you would like which is not part of our standard services, please discuss this with us and we will do our best to accommodate.