Welcome to our web site
Please have a look
around and give us a call or drop us an email to
make an appointment. We cater for most breeds
and sizes, but unfortunately not large/heavy dogs
any longer, or hand stripped dogs.
your dog has been splashing around and got in a
mess, call us and your dog can have
an invigorating shower in one of our hydro-massage baths to get
Call us on
Open Monday to
appointment from 9am, last appointment to finish by
7pm (1pm Friday)
note if calling later in the day, we may have already
closed depending on when our last dog of the day was
We only accept payment by debit/credit
cards and Apple/Samsung/Google Pay.
note we no longer accept payment by cash or cheque.
As an email spam
reduction measure, please type the following contact
address to email us:
before you email, remember
it is ALWAYS quicker to phone for appointment
enquiries, as we can tell you right away what slots
we have available and offer one to suit you.
It's MUCH easier than playing email, text or FaceBook message ping-pong!
Please note that
it is advisable to make your appointment well ahead
of the date you wish, as we are often fully booked
several weeks in advance. Avoid future
disappointment and get peace of mind your dog is
regularly maintained by block booking regular
appointments. To assist with this, you can download
MS Excel® spreadsheet
here which you can save and modify before emailing
it back to us.
If you are a new or existing customer, please
provide comments and rate our service on our
Facebook page. You can also upload a photo of
your dog if you wish.
are very easy to find, once you realise that the
main road through Cockenzie & Port Seton is NOT the
High Street but Edinburgh Road/Gosford Road/Links
Road. The High Street links Cockenzie Harbour
in the west to Port Seton Harbour in the east.
See the map below:
Click on the map for
an interactive Google Map
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up to the minute news by clicking on this icon
Latest Website News:
Price Guide updated and future changes from October.
Our price guide
has been updated just to show our new hours and the
change from walk-in/on demand nail clipping to being
by appointment only.
There are no price changes - well, not just yet...
As you will have
noted from the pre-Covid December 2019 post that we
were considering a price increase but opened
an extra day for a three month trial period to see
if that could work in keeping prices the same for a
record SIXTH year. Then lockdown started
just before the trial finished and we ended up
having to cancel over 80 pre-booked appointments.
Now we're no longer
able do the amount of dogs in a day we used to do.
the trial hours of Monday to Thursday and adding on Friday morning we are just
about managing to keep the status quo, but with
increased costs and appointment times spaced out
more due to the new restrictive working procedures.
Overall, we are now working longer to stand still,
but making less as a consequence.
will be increasing prices as
prices increase by £4
prices also increase by £4
(now by appointment) increases by £2
puppy discount stays at £5 but the age range reduces
from 9 months to 6 months
It might seem a
disproportionate increase for pre-clips and nails, but we
now have to
carry out extra cleaning and use additional PPE for
The increase will
come into effect from 1st October 2020.
have already been made, or will be made, between now
and the end of August for
October to December 2020 will be not be increased and will be
honoured at the current price.
Click here for the July 2020 Price Guide
Click here for the October 2020 Price
Reopening Update 3.
Hooray! Just to
confirm that as announced today by the Scottish
Government, phase 2 has been entered and as from
Monday 29th June non-essential businesses can open
if the relevant safety and social distancing
measures are in place. Since we opened on Monday
this week for "welfare grooming fortnight", our
measures are now well established, tried and tested.
As we hoped for in our last post, are will also be
able to take regular and maintenance grooming
appointments as well as nail clipping appointments
from the 29th.
Please note that we have already been taking both
welfare and non-welfare bookings in anticipation of
phase 2 starting then and are already full until
Tuesday the 7th July.
We will also be able to overlap dogs from different
households as well, so long as we have them
staggered to avoid customers dropping off or
collecting dogs at the same time, or having
un-bathed dogs (pre-cut matted) being worked on at
the same time as clean bathed dogs. This is to
minimise the risk of cross-infection. As we won't
always know until a dog comes in that it will need
pre-cut, there may be times when we will have to
delay that appointment until we have completed a
groom already in progress. We can't take in a dog
that can't be worked on or bathed straight away, as
caging creates too many opportunities for cross
infection. You might just need to take it for a walk
round the block for a short while in that case.
On nail clipping it is worth repeating that we are
not able to accommodate walk-in nail clipping for
the foreseeable future. However, just call on the
day to get a time as it will be much easier all
round than trying to allocate a time days in
advance. We can only do this when we have finished
and not working on any other dogs in the grooming
room to avoid the possibility of cross
contamination. It also means we have an additional
cleaning cyle so need to have enough time available
to do this. Although we are usually pretty accurate
at estimating times to finish a groom there are a
lot more hold points for extra cleaning now, so they
might overrun which can cause an knock on to
following appointments which must take priority.
Let's hope the progress made in getting to this
point isn't short lived! Keep safe everyone.
Reopening Update 2.
The welfare grooming appointments
(that's 56 dogs) we allocated for the next two weeks
are all gone, so we are now full until the end of
the month. But...
It seems increasingly likely that the date for phase
2 is going to announced on Thursday 18th June -
maybe even to start next day or the following
Monday. So, hedging our bets, we can start to take
normal appointments from Monday 29th June.
Please remember that we are not able to accommodate
walk-in nail clipping for the foreseeable future.
However, just call on the day to get a time as it
will be much easier all round than trying to
allocate a time days in advance
After the welfare grooming
period is finished, from Monday 29th June our hours
will change to:
Monday to Thursday 9am to 7pm
Friday 9am to 1pm
Times are first appointment to start and last
appointment to finish.
We are opening more days than
previously, due to Covid-19 risk controls requiring
appointments to take longer and reducing the amount
of dogs we are able to accommodate during the
Reopening Update 1.
All the deep cleaning
and disinfection was completed yesterday, we have
all our PPE (at last!), the safety screen is
installed, all the sanitisers, notices, floor tape
and markers are all in place and we have trialed the
new procedures today – WE ARE READY FOR THE
APPOINTMENT CALLS TO START TOMORROW.
We will be open for booking appointments BY PHONE
from 9am until 5pm Wednesday, Thursday and Friday
this week for grooms to start from next Monday, 15th
June. The priority is for WELFARE
(matted/distressed) grooms until the date is
announced for lifting of restrictions to phase 2. We
have a feeling that this may be as early as the end
of next week, which will allow us to make
non-welfare, regular or maintenance grooming
appointments as well as nail clipping appointments -
walk in, on demand nail clipping is suspended. So if
your dog is NOT in distress with a matted coat, or
old/infirm and struggling with too much coat in the
warmer weather please delay calling for a few days
so that those that are having problems can be dealt
The new procedures to keep everyone safe add
significant time to appointments. We need to space
them out more so we don’t have overlaps. We can’t
have dogs in at the same time from different
households or have more than one customer in
reception at a time. It's why nail clipping is now
by appointment too. It is strictly ONE OUT and ONE
IN. The reception door is now locked all the time
and you need to ring the bell to be let in, but ONLY
if you already have an appointment – if you don’t,
please phone for one. Otherwise extra cleaning is
required as well as a possible change of PPE, which
further impacts on our costs and especially the time
that is allocated to grooming. This, and other
factors, can quite easily make appointments
over-run, so there may be unavoidable delays in
being able to take a dog at its allotted time. We
will keep everyone informed by text in that case and
also to confirm when a dog is ready to be collected.
It is important that dogs are collected as quickly
as possible, so we don’t have to delay the following
appointment because of a late collection.
Everything we are doing is to minimise the risk of
cross infection and virus spread as much as we
possibly can. Inevitably, there may be times
customers will need to wait outside at appointment
change over times, keeping a safe distance of
course, and your patience is appreciated.
When phoning for an appointment, we may not be able
to take your call until we are finished with the dog
being worked on, so it’s likely to take much longer
than pre-Covid times for us to call you back.
It is all vastly different now and will take a while
to get used to it. Please have a look at the photos
and familiarise yourself with the access, handover
and payment procedures. (photos
and description on the FaceBook post here)
When you have handed your dog over to us, we will
spray it with Leucillin. This is an anti-bacterial,
anti-viral and anti-fungal solution, that kills up
to 99.99999% of germs, and is our first line of
defence against the possibility of your dogs coat
having a pathogen on it before we handle it to
reduce the possibility of it being passed on to us
or into our working environment. Once your dog has
been bathed, any pathogens like Coronavirus are
neutralised and we can safely work on them. If we
have to pre-clip coats before bathing, we have to
use a significant amount of PPE for additional
protection, separately bagging up the clipped coat
for disposal plus extra cleaning and equipment
Leucillin helps to reduce the initial handling risk
to us and we also spray your dog before handing it
back. We have a few 250ml sprays for sale at £10
each but will be ordering more in soon. You can find
out more about Leucillin at this link https://www.leucillin.co.uk/about-leucillin#googtrans(en|en)
Lastly, CARD PAYMENTS ONLY for everything now – no
handling cash. Contact-less is now £45 for cards but
usually more for Apple/Samsung/Google Pay.
See you all soon. It's still us under all the PPE,
although you might not recognise us from 2 metres
Covid-19 Update 5.
It's now week 11 and
we are expecting the final delivery of our PPE
orders this week at long last - it's taken ages to
source everything we need. We are currently
preparing the Studio for re-opening to comply with
social distancing and our industry advised safety
measures after carrying out the necessary risk
assessments to keep us and our customers as safe as
possible. We put the following notice on the Studio
door this afternoon:
Advance notice of re-opening
Between Wednesday 10th and Friday 12th June, WE WILL
BE TAKING BOOKINGS FOR GROOMING BY PHONE ONLY, for
appointments starting on Monday 15th June. Please DO
NOT leave an answerphone message before these dates.
Initially, bookings from Monday 15th June will ONLY
be allocated for WELFARE grooms first – this means
SHAVE OFF’S for matted, heavy coated, or distressed
dogs due to their coat condition and the hot
weather, age, or illness.
The walk-in, on-demand nail clipping service is
SUSPENDED until further notice, but you may make a
NAIL appointment or a NON-WELFARE grooming
appointment from the lifting of restrictions date
for “phase 2”, once the Scottish Government
To comply with the safety measures imposed by the
government and trade guidance, we are unable to
carry out as many grooms in the working day owing to
the extra cleaning time imposed between grooms and
restrictions on the number of dogs being safely
handled at the same time to minimise the risk of
cross contamination between dogs, ourselves and
customer households. We will, however, be
temporarily opening for more days to allow as many
dogs to be groomed initially as we possibly can.
Our new temporary extended hours will be:
Monday to Friday 9am to 6pm
Saturday 9am to 3pm
Times are first dog to start and last dog to be
When booking, you will be asked to confirm whether
you or anyone in your household are showing Covid-19
symptoms or are isolating or have been in close
contact with anyone who is. We cannot give you an
appointment if any of this is a “yes” until 14 days
have passed from the contact date. If “no” you will
be given an appointment and will be asked to confirm
again when you arrive. Please be honest about this
otherwise everyone’s safety is put at risk - THANK
Please be aware that all appointments from 24th
March that have been cancelled will NOT be contacted
to rebook or be automatically rebooked. As mentioned
in an earlier post, we have now had to cancel over
80 appointments and cannot possibly contact everyone
in such a short space of time prior to opening, plus
it's worth repeating again - we can only perform
WELFARE GROOMS until the phase 2 start date is
Covid-19 Update 4.
As we enter Phase 1
and may be meeting with families and friends from
other households please remember to keep your dogs
socially distanced. Do not allow anyone from outside
your household to pet your dogs. As with all
surfaces; hands, door handles, etc., your dogs coat
can also carry the virus.
In line with Scottish Government instructions we
will reopen in Phase 2, no date has been announced
for this as yet but we are hoping it won’t be too
long. In the meantime we are servicing all
equipment, installing sneeze screens and sourcing
PPE to keep ourselves, our staff and our customers
as safe as possible.
Covid-19 Update 3.
The Canine and Feline
Sector Group within PIF have updated their guidance
which is at
It covers all aspects
of the pet industry, and the Groomers section is on
page 4 of 9. There are a couple of modifications to
the previous advice and this document is not a
replacement to the earlier documents and should be
read in conjunction with the earlier version to
observe the changes. Please be aware the updated
advice is specifically for England, so dogs being
brought in a car for grooming are NOT currently
allowed in Scotland under the continuing
restrictions. To summarise the changes which will
eventually be applicable here as well:
Multiple dogs may be taken in at a time where a
grooming salon has sufficient space to separate them
and for groomers to maintain social distancing
whilst working. Before, the advice was only one at a
Dogs from infected or self-isolating households
should be collected individually and separately from
other dogs in different journeys and after pets from
other non-infected households. However, there is a
contradiction as they have also advised that: Dogs
from self-isolating or infected households should
not be admitted until the household is clear.
The cleaning/disinfecting regimes advice has not
changed, but the hand-over protocol advice is
currently being updated and not currently available
via the links. It is up to individual grooming
establishments to ascertain what is the safest way
to implement all the advice for them. To that end,
we are in the process of documenting the physical
and procedural changes we need to keep us, our
staff, our premises and therefore our customers as
safe as possible when we do get the go-ahead to
We are aware from enquiries from some of our
customers that there are groomers operating in the
County and appreciate that dogs with thick coats are
starting to struggle in the heat. Obviously you have
to consider the safety concerns and restrictions and
assess whether you want to visit one of these
groomers. If you are satisfied that they have
implemented the PIF advice, you should be ok. That
is not to be taken as advice from us that you
should, as under the Scottish lockdown restrictions
they shouldn't be open and you will make a
non-essential journey. If they haven't implemented
the advice and your dog is in a distressed state,
the fall-back advice is to contact your vet for
help. Keep Safe!
Covid-19 Update 2.
Well here we are on
week 8 of lockdown, at least 3 more to go with a new
"Stay Alert" (ambiguous?) slogan from the UK
Government with a continuation of the "Stay Home"
message from the Scottish and other devolved
Governments over the weekend. Not surprised to be
receiving enquiries today asking when we will be
opening, but the position in Scotland is clear and
has NOT CHANGED. As a non-essential business we were
instructed to close on 23rd March until advised
otherwise. Therefore, we do not expect to open until
June at the EARLIEST and wouldn't rule it out that
may change to July. The list of businesses told to
close on the Scottish Government site is at the
following link, and groomers are under "all retail"
with the ONLY ones closest to us being exempted are
vets and pet shops. This list has not changed
following the weekend’s announcements.
But presumably as dog grooming is not specifically
listed, we have been aware of various social media
discussions and comments in the County over recent
weeks around groomers being allowed to open, even
being told they can open from Council officials who
have no authority to make that decision which has
caused a lot of confusion with the wider dog owning
public. The question is not actually whether
groomers SHOULD be allowed to open, it is whether
they are ABLE to open from a legal standpoint
contrary to this list, and it's slightly different
for mobile verses premises based groomers. But being
able to open is not straightforward as there are
many things to consider and implement. Our
associative industry, the Pet Industry Federation,
issued guidance to groomers on 23rd April which you
can see at the following link:
The information in this is going to be updated over
the next few days as they are having discussions on
the advice following the UK Government's easing
plans for England announced yesterday. It has been
requested to make the guidance appropriately clear
for groomers operating under the devolved
Governments continuing policies. Within the existing
guidance, there are further links for consideration.
Three in particular: the hygiene and social
distancing protocols, Groomers Spotlight Guidance
and Government advice on cleaning in non-healthcare
A quick glance over the first main link of the four,
- it is permissible for businesses to travel as part
of their work and so mobile groomers may operate and
for premises-based groomers that the groomer can
travel to collect and return dogs for grooming.
- also, a client may walk their dog to be groomed as
part of the client’s daily exercise. Once the dog
has been groomed either the dog may be walked home,
or the groomer may return the dog by walking or
- only one dog may be groomed at a time and the
premises disinfected in between.
- a journey by car made by a pet owner to the
grooming salon is therefore not considered essential
and is not permissible.
Looking further into the advice, it becomes clearer
that the need for PPE, cleaning, defined handover
and distancing protocols and employee safety are all
ESSENTIAL and need to be in place and strictly
adhered to be able to open and operate - regardless
of being mobile or premises based.
For us, collect and return of dogs is out. We don't
have business insurance cover for this and even if
we had, the isolation PPE needs and cleaning regime
for EACH journey via a private car is not workable.
Why would I want to have a dog in relatively close
proximity in my vehicle for 10-30min from a
household that I have no way of confirming the viral
infection status?? It also must be cleaned before
the return journey and possibly needs cleaned again
before collecting the next dog to reduce any risk of
cross contamination or if a previous dog has a
toilet accident en-route. It is accepted that there
is a potential risk of virus transmission being
possible via a pet's coat from an infected person,
being the owner or other person in contact, but it
is a risk nonetheless that has to be dealt with and
minimised. There is then the risk of acquiring and
spreading infection to consider with every journey
undertaken, for ourselves, our families (including
shielding members) and the wider community.
Around 90% of our client base are NOT within walking
distance to us so the number of dogs we would be
able to do just being walked to us is uneconomical
to open for. In numbers, it would equate to maybe
only 1 or 2 dogs per day on our proposed initial 6
day week, compared to our pre-Covid 10 dogs a day
average in a 3 day week.
In conclusion, a mobile or premises based grooming
business is theoretically able to operate legally
under lockdown, however the overriding instruction
from the Scottish Government is that we are ALL
NON-ESSENTIAL BUSINESSES and should remain CLOSED
until advised otherwise.
If we decided to go against this and open, the costs
of implementing the PIF advice under the
restrictions as it CURRENTLY STANDS is considerable
and economically unsustainable. For instance, we
have recently started to build stocks of PPE and
other items for sanitising, cleaning, screening,
maintaining social distancing and have spent almost
£700 in the last week alone. Prices for everything
have gone through the roof compared to last year.
Some items are available for delivery within in a
few days to a week, but others are nearly five weeks
away. Gloves and masks are particularly hard to
source as many suppliers have (rightly) ring-fenced
all their stock for front line health workers. Where
they do have them available you are restricted to
one box or just a few items. By masks, I do not mean
face coverings or even FFP1 (dust) grade masks which
are no longer appropriate in our "new" environment,
but masks which need to be FFP2 or FFP3 graded which
give airborne viral protection indoors within a
close circulating air environment caused by our
dryers. Hairdressers take note.
If we were able to open on the basis we were hoping
for in our "lockdown week 4" post on 17th April, we
would run out of the disposable items we have just
managed to secure in ONLY 3 WEEKS. This is an
ever-changing situation and although we have tried
to get ahead of the game, we simply can't continue
operating after opening without being able to get
further supplies quicker at more affordable prices.
We expect the situation is only going to get worse
when more businesses start to open that need the
same items. The higher operating costs for business
and the knock-on effect for customers is going to be
an inevitable consequence of the "new normal". For
example; only being able to have one dog in at any
time would reduce our available bookings by 60%,
which would mean laying off staff for longer (but
only sustainable if furlough support remains
available), we couldn't have drop in nail clipping
on demand anymore either. Earned income reduces
drastically but we are not able to compensate by
reducing operating costs. As you've read, the
current operating caveats are significant, may not
change much and have wide ranging practical,
physical and financial challenges.
To this end we are constructing new operating
methods and policies to counter these effects for
when we do finally open, that can be quickly adapted
to changing circumstances as they are announced and
publicised over the coming weeks. When and exactly
how we will be able to operate will wholly depend on
what we will be required to adhere to at that time,
to safely comply with new or eased restrictions to
the best of our ability.
Until then - stay well and keep safe, keep your dogs
and yourselves well exercised complying with the
advice and restrictions applicable in YOUR area
until advised otherwise!!!
Covid-19 Update 1.
We're now 4 weeks into
lockdown with another 3 weeks announced yesterday,
which means that it will actually be 4 weeks before
there is any chance of even thinking about reopening
again. At the outset of this, the Government
financial assistance measures, plus
vulnerable/shielding restrictions put in place
indicated that preperations were allowing for around
12 weeks before we might be open again. I thought it
would be useful to let you know what our thoughts
and plans are for opening when we are allowed to.
But a few important points first:
1. We absolutely CANNOT make ANY bookings under ANY
circumstances UNTIL we reopen. We have been
contacted quite a lot recently for help but it is
illegal under the current emergency legislation for
us, or any groomer, to open. We can't open the
Studio and we can't do it at our home. Please do not
2. We know many owners are "having a go" at grooming
themselves and have concerns about that for good
reason. They are unlikely to have the right
equipment, safety restraints or knowledge to do this
effectively and risk seriously injuring their dog -
skin flaps, legs, ears, eyes, skin tags, warts and
nails in particular. NEVER try to remove mats in
pads or difficult areas with scissors or clean ears
with cotton buds. If your dog gets hurt it may cause
a psychological reaction to being groomed in future,
making it more difficult for us when it comes in
again. Another few weeks is unlikely to cause more
than mild discomfort to your dog if it had been
regularly groomed before the shutdown. If you have
specific concerns such as mats, irritation, cuts,
infestations, infections or some other observation,
you should contact your vet.
3. Business viability. We are strong financially
with a very large active customer base and we fully
expect to still be around when the announcement is
made to open, however many weeks that is. Others may
not be able to survive this period and we feel for
When we reopen:
We are expecting a large amount of booking requests
and are going to open Monday to Friday 9am to 7pm
plus Saturday 9am to 4pm to allow as many dogs to be
done as soon as practically possible. We only intend
to make this a temporary change for the first few
weeks. Also, many dogs are going to be partial or
total shave offs by necessity, but we will be
WAIVERING our additional "pre-cut" fee of £5 for
small/medium dogs and £10 for the larger ones. With
the expected volume of bookings, we will NOT be able
to accomodate time intensive dematting/brushouts to
achieve your dogs usual style. Please understand it
is quicker, kinder and less stressful for your dog
to have a shave off and it will grow back in again
in a few weeks. If the summer is as warm as the last
couple of years your dog will be happy with a short
coat anyway and you will have less routine
maintanance to do. Don't be too surprised if you
grow to like it as well, you won't be the first!
From the shutdown on the 23rd March to the end of
May (if it goes on 'till then), we will have
cancelled over 80 pre-booked appointments. We simply
won't have the time to sit on the phone calling
everyone to rebook these to find days and times
suitable. EVERYONE WILL NEED TO PHONE US TO BOOK.
Please DON'T message or SMS text us to make a
booking enquiry or assume we will automatically
rebook, even if you've asked us to. YOU MUST PHONE
US as it is much quicker to check availability for
when it suits you best.
Our plan is to prepare and carry out necessary
equipment maintenance at the Studio the week before
we announce we will be open for grooming. We will be
in a better position to take as many calls as we can
that week, as we won't be trying to work on dogs at
the same time. We will quickly be able to book as
many dogs in as possible for the following weeks.
Once open, we will ONLY BE TAKING CARD PAYMENTS for
goods and services - NO CASH!
More information nearer the time, along with how we
will be organising appointments and dog handovers to
maintain any social distancing. Until then, keep
safe and stay healthy!
We are now closing
until further notice, as advised in today’s
announcement from the Scottish Government and all
future bookings are now cancelled.
We are unable to take ANY bookings under ANY
circumstances until we get the go ahead to reopen
again. When we do, whenever that is, we are
intending to open extra days to cope with the
expected demand for a few weeks.
Please check our website, Facebook page for updates.
We hope all our customers stay safe and we look
forward to grooming your four legged friends again
as soon as it’s safe to do so.