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Non-welfare grooming recommencing from 26th April.
announcement today by the Scottish
Government that level 4 restrictions are
being lifted and we are going to level 3
from next Monday, we will be able to
carry out non-welfare, normal grooms
As noted in our last
post, we don't expect official guidance
to be updated and published until next
week, so this could be subject to change
- but is highly unlikely given the level
of opening up scheduled to take place.
We have already changed our appointment
texts, emails and ansaphone message back
from "welfare only" from today, so no
need to reply to reminders unless you
can't make your appointment.
This welcome change
basically takes us back to the same
place we were between the end of June
and December last year. So whilst
we can resume taking appointments for
normal grooming, we still have to
operate under some restrictions. Instead
of repeating all that again, see our
Reopening Update 3"
as it covers how we can operate under
level 3 and level 2 restrictions.
If everything keeps
going to plan for the government
roadmap, then level 2 happens on 17th
may, level 1 happens on 7th June and
level 0 at the end of June or early July
Until then, don't get
complacent and keep practicing FACTS. Keep safe
and get vaccinated when
Oh, one final thing -
"late cancel" and "no show" charges
which have been suspended since January
are now REINSTATED. We have had 85
of these in the last 4 months (which is
way more than the annual average) and
have seen cancellation or postponement
requests coming in 20min before an
appointment or even days after!
Not very fair on us or customers looking
for appointments during that time.
Possible date for non-welfare grooms recommencing.
announcement of the revised roadmap for
easing of restrictions this week in the
Scottish Parliament by the First
Minister, we are hopeful to be able to
go back to offering normal grooming
services from the 26th April.
We are waiting on updated
guidance to confirm this, which we do
not expect to be published until nearer
to this date, or possibly even after it.
But fingers crossed that the easing of
restrictions that are scheduled before
then don't cause this to be delayed.
The updated guidance should appear first
Unless we hear to the
contrary before this, it is still
Welfare grooms only (see post of 15th
Until then, keep safe,
keep practicing all the precautions we
have got used to and get the jab when
Appointment text number change.
The virtual mobile number that is
used with our booking software for appointment text
messages is being changed from today the 26th
February to 07451 287670. Please update it in your
phone contacts if you have saved us with the old
number 07624 800500.
All texts from us in relation to appointments will
be from the new number. Please don't reply to any
sent before the 27th February or start a new text
after to us using the old number - we won't get it.
Just like the old number, the new number can't be
used for voice calls as it's actually an email to
text/text to email facility provided by a company
called TextMagic. Over the past few months we have
heard that a few of our customers could no longer
reply to our text messages as the old number was
changed by the downstream provider to originate from
the Isle of Man. We hadn't been made aware of this
change by TextMagic, but after enquiring about it
they have confirmed that some mobile operators treat
it as an international number, requiring you to have
international texting as a feature of your mobile
phone package to be able to reply. As we are
changing to a new UK origin number, that should no
longer be a problem.
Depending on when you make an appointment with us
you will receive an appointment confirmation text
and upto two reminders for your appointment. During
the current Level 4 plus lockdown, our appointment
confirmation and reminder messages changed and
require you to confirm, cancel or postpone your
appointment. If confirming you are attending, you
only need to do this once, but please let us know if
this changes prior to arriving for your appointment.
We are re-opening for Welfare Grooms only.
It has been established this week
that we are not legally required to close so will be
RE-OPENING from Tuesday 19th January. But, as we are
still in Level 4 plus lockdown and non-essential
journeys are illegal, ONLY WELFARE GROOMING IS
PERMITTED to relieve discomfort, distress or
suffering due to issues such as:
General coat matting, coat build up/mats around
eyes/ears/paws/pads/high friction areas/sanitary
areas, skin conditions/irritation, infestation,
excessive nail length.
Please be aware that where matting is concerned,
this will almost always involve close clipping to
remove and it is a very high possibility that your
dog's coat may be much shorter than you might
previously have requested or expected!
Grooming for purely cosmetic or aesthetic reasons is
NOT permitted during lockdown and the onus is on you
as your dog's owner to determine if it ESSENTIAL
under the current restrictions for you have your dog
groomed AND to travel.
If you have an existing appointment with us or would
like to make a WELFARE appointment it is imperative
you read and understand all that follows below, as
you will be required to confirm this before arrival
at your appointment. If you arrive for an
appointment and we have not received a "Confirming
appointment" message, or it is determined on arrival
your dog does NOT meet any of the WELFARE groom
criteria, we CANNOT accept your dog for grooming.
IMPORTANT INFORMATION FOR EXISTING OR NEW
APPOINTMENTS TO BE CARRIED OUT DURING LOCKDOWN:
When you receive a text concerning your appointment,
you MUST reply using one of the following three
We take this to mean you will be attending your
appointment AND you have assessed and determined
that your dog definitely needs a WELFARE groom, or
it is highly likely that it will become a WELFARE
groom within two weeks of your appointment date and
cannot be postponed for four or more weeks.
We understand your circumstances may change, or you
do not want to/cannot travel during the current
lockdown restrictions for whatever reason. If you
cannot justify now that your dog would be a WELFARE
groom for an existing appointment booked before
lockdown, please cancel and rebook at a later date
when restrictions have eased again. There are no
late cancellation fees to pay during this period.
We will automatically rebook your appointment as
near to the same day/time, which will be around 4
weeks later. Please feel free to request a day/time
even further on if you wish and we will try to do
this as near as we can.
If the lockdown is extended beyond the end of
January, then the above appointment text replies
will be required for the duration. Hopefully, when
the lockdown has been lifted and travel restrictions
eased, we should be able to carry out normal
Here we go again - Covid closure No 2.
We will NOT be
reopening tomorrow but will REMAIN CLOSED following
the directive this afternoon by the Scottish
Government that all non-essential businesses are to
close from midnight tonight (Monday 4th January
We will be
notifying all customers before the start of each
week which had bookings with us up to Friday 29th
January that their appointment will be moved to, or
as near as we can do, the same day and time from
Tuesday 2nd February onwards. These appointments and
those already booked for February/March may be
subject to further change should we be required to
stay closed for longer
Please see our
website or our FaceBook posts for all future
announcements as to when we hope to re-open.
Please note that
our December 20th post referencing the Scottish
Government document on businesses allowed to remain
open in Level 4, was superseded today by "Coronavirus
(Covid-19): Stay at home guidance" and dog
grooming has been removed - only essential travel,
such as going to the Vet or to feed your horse are
Keep safe, keep your distance from others, don’t
undertake non-essential travel, order your shopping
online and keep washing your hands! Hopefully we’ll
see you all again sooner rather than later. Happy
Level 4 Covid19 Restrictions after Christmas - We can remain OPEN.
announcements from the UK and devolved Governments
yesterday concerning the restriction levels being
imposed after Christmas we would like to inform our
customers that in Scotland, dog grooming CAN still
be carried out.
Lothian, like most of Scotland, will be in level 4
for at least three weeks from Boxing Day, we will
reopen from the 5th January as planned, for existing
and new appointments. We are closed from 24th
Dec until then for the so-called festive period(!)
The advice is on
the Scottish Government website:
Coronavirus (COVID-19): businesses and workplaces
that must close and can remain open at protection
level 4. In the section "Other businesses and
workplaces that can stay open in Level 4" you will
find the following guidance:
suppliers of animal feed and bedding, veterinary
practices, mobile vets, veterinary laboratories,
wholesalers of vet medicines/supplies, pet
crematoria, equestrian centres and other direct
activities required to prevent or treat animal
suffering including grooming, exercising and
general care including day care"
minimise the exposure risk to ourselves, once the
last booked dog of the day is finished we will close
for the rest of the day. If we have a day with
no appointments booked, we will not open that day.
All messages left will be dealt with as soon as we
are able to, but you must appreciate that you may
not receive a call back until the next working day
we are open.
We appreciate that
some of our more vulnerable customers who have dogs
booked during this period may want to cancel or
rearrange for a later date. No problem, but
please let us know by calling us and leaving a
message, or replying to your appointment made or
appointment reminder text, or email us. There
will be no late cancellation penalties applied at
Click here for the January 2021 Price Guide
Hours Changing in January 2021 and Updated Price Guide
(prices the same).
From the 1st
January 2021, we are changing our opening days and
Tuesday 9am to 6pm
Wednesday 9am to 6pm
Thursday 9am to 6pm
9am to 4pm
All times are: "first appointment to
start" to "last appointment to finish by".
A year ago we announced a 3 month trial opening for
an extra day which we called the "Monday
experiment". The trial period was to run until the
end of March 2020 where it would be assessed to see
if it was going to be worth while. But the
first Covid-19 lockdown came before then and we were
closed for the next 12 weeks. When we reopened in
June we temporarily added the Friday and Saturday as
well to cope with the initial surge in appointments.
After the backlog of appointments started to clear
we dropped the Saturday, then the Friday resorted
to an early finish like we used to have four years
ago. We also kept the Monday on, but it just hasn't
proved viable. We only tend to get around one to
three bookings, but sometimes none at all, meaning
we often close early or don't open at all to save
costs. Mid-week days by contrast, always have
between 7 to 11 bookings but we rarely have
appointments that go anywhere near a 7pm finish.
Fridays, on the other hand, do get filled and gets
requested more than we have space available with a
1pm finish. So, we've decided to cut out the Monday
all together, shorten Tuesday, Wednesday & Thursday
by an hour each and extend Friday by those three
Click here for the July 2020 Price Guide
Click here for the October 2020 Price
Price Guide updated and future changes from October.
Our price guide
has been updated just to show our new hours and the
change from walk-in/on demand nail clipping to being
by appointment only.
There are no price changes - well, not just yet...
As you will have
noted from the pre-Covid December 2019 post that we
were considering a price increase but opened
an extra day for a three month trial period to see
if that could work in keeping prices the same for a
record SIXTH year. Then lockdown started
just before the trial finished and we ended up
having to cancel over 80 pre-booked appointments.
Now we're no longer
able do the amount of dogs in a day we used to do.
the trial hours of Monday to Thursday and adding on Friday morning we are just
about managing to keep the status quo, but with
increased costs and appointment times spaced out
more due to the new restrictive working procedures.
Overall, we are now working longer to stand still,
but making less as a consequence.
will be increasing prices as
prices increase by £4
prices also increase by £4
(now by appointment) increases by £2
puppy discount stays at £5 but the age range reduces
from 9 months to 6 months
It might seem a
disproportionate increase for pre-clips and nails, but we
now have to
carry out extra cleaning and use additional PPE for
The increase will
come into effect from 1st October 2020.
have already been made, or will be made, between now
and the end of August for
October to December 2020 will be not be increased and will be
honoured at the current price.
Reopening Update 3.
Hooray! Just to
confirm that as announced today by the Scottish
Government, phase 2 has been entered and as from
Monday 29th June non-essential businesses can open
if the relevant safety and social distancing
measures are in place. Since we opened on Monday
this week for "welfare grooming fortnight", our
measures are now well established, tried and tested.
As we hoped for in our last post, are will also be
able to take regular and maintenance grooming
appointments as well as nail clipping appointments
from the 29th.
Please note that we have already been taking both
welfare and non-welfare bookings in anticipation of
phase 2 starting then and are already full until
Tuesday the 7th July.
We will also be able to overlap dogs from different
households as well, so long as we have them
staggered to avoid customers dropping off or
collecting dogs at the same time, or having
un-bathed dogs (pre-cut matted) being worked on at
the same time as clean bathed dogs. This is to
minimise the risk of cross-infection. As we won't
always know until a dog comes in that it will need
pre-cut, there may be times when we will have to
delay that appointment until we have completed a
groom already in progress. We can't take in a dog
that can't be worked on or bathed straight away, as
caging creates too many opportunities for cross
infection. You might just need to take it for a walk
round the block for a short while in that case.
On nail clipping it is worth repeating that we are
not able to accommodate walk-in nail clipping for
the foreseeable future. However, just call on the
day to get a time as it will be much easier all
round than trying to allocate a time days in
advance. We can only do this when we have finished
and not working on any other dogs in the grooming
room to avoid the possibility of cross
contamination. It also means we have an additional
cleaning cyle so need to have enough time available
to do this. Although we are usually pretty accurate
at estimating times to finish a groom there are a
lot more hold points for extra cleaning now, so they
might overrun which can cause an knock on to
following appointments which must take priority.
Let's hope the progress made in getting to this
point isn't short lived! Keep safe everyone.
Reopening Update 2.
The welfare grooming appointments
(that's 56 dogs) we allocated for the next two weeks
are all gone, so we are now full until the end of
the month. But...
It seems increasingly likely that the date for phase
2 is going to announced on Thursday 18th June -
maybe even to start next day or the following
Monday. So, hedging our bets, we can start to take
normal appointments from Monday 29th June.
Please remember that we are not able to accommodate
walk-in nail clipping for the foreseeable future.
However, just call on the day to get a time as it
will be much easier all round than trying to
allocate a time days in advance
After the welfare grooming
period is finished, from Monday 29th June our hours
will change to:
Monday to Thursday 9am to 7pm
Friday 9am to 1pm
Times are first appointment to start and last
appointment to finish.
We are opening more days than
previously, due to Covid-19 risk controls requiring
appointments to take longer and reducing the amount
of dogs we are able to accommodate during the
Reopening Update 1.
All the deep cleaning
and disinfection was completed yesterday, we have
all our PPE (at last!), the safety screen is
installed, all the sanitisers, notices, floor tape
and markers are all in place and we have trialed the
new procedures today – WE ARE READY FOR THE
APPOINTMENT CALLS TO START TOMORROW.
We will be open for booking appointments BY PHONE
from 9am until 5pm Wednesday, Thursday and Friday
this week for grooms to start from next Monday, 15th
June. The priority is for WELFARE
(matted/distressed) grooms until the date is
announced for lifting of restrictions to phase 2. We
have a feeling that this may be as early as the end
of next week, which will allow us to make
non-welfare, regular or maintenance grooming
appointments as well as nail clipping appointments -
walk in, on demand nail clipping is suspended. So if
your dog is NOT in distress with a matted coat, or
old/infirm and struggling with too much coat in the
warmer weather please delay calling for a few days
so that those that are having problems can be dealt
The new procedures to keep everyone safe add
significant time to appointments. We need to space
them out more so we don’t have overlaps. We can’t
have dogs in at the same time from different
households or have more than one customer in
reception at a time. It's why nail clipping is now
by appointment too. It is strictly ONE OUT and ONE
IN. The reception door is now locked all the time
and you need to ring the bell to be let in, but ONLY
if you already have an appointment – if you don’t,
please phone for one. Otherwise extra cleaning is
required as well as a possible change of PPE, which
further impacts on our costs and especially the time
that is allocated to grooming. This, and other
factors, can quite easily make appointments
over-run, so there may be unavoidable delays in
being able to take a dog at its allotted time. We
will keep everyone informed by text in that case and
also to confirm when a dog is ready to be collected.
It is important that dogs are collected as quickly
as possible, so we don’t have to delay the following
appointment because of a late collection.
Everything we are doing is to minimise the risk of
cross infection and virus spread as much as we
possibly can. Inevitably, there may be times
customers will need to wait outside at appointment
change over times, keeping a safe distance of
course, and your patience is appreciated.
When phoning for an appointment, we may not be able
to take your call until we are finished with the dog
being worked on, so it’s likely to take much longer
than pre-Covid times for us to call you back.
It is all vastly different now and will take a while
to get used to it. Please have a look at the photos
and familiarise yourself with the access, handover
and payment procedures. (photos
and description on the FaceBook post here)
When you have handed your dog over to us, we will
spray it with Leucillin. This is an anti-bacterial,
anti-viral and anti-fungal solution, that kills up
to 99.99999% of germs, and is our first line of
defence against the possibility of your dogs coat
having a pathogen on it before we handle it to
reduce the possibility of it being passed on to us
or into our working environment. Once your dog has
been bathed, any pathogens like Coronavirus are
neutralised and we can safely work on them. If we
have to pre-clip coats before bathing, we have to
use a significant amount of PPE for additional
protection, separately bagging up the clipped coat
for disposal plus extra cleaning and equipment
Leucillin helps to reduce the initial handling risk
to us and we also spray your dog before handing it
back. We have a few 250ml sprays for sale at £10
each but will be ordering more in soon. You can find
out more about Leucillin at this link https://www.leucillin.co.uk/about-leucillin#googtrans(en|en)
Lastly, CARD PAYMENTS ONLY for everything now – no
handling cash. Contact-less is now £45 for cards but
usually more for Apple/Samsung/Google Pay.
See you all soon. It's still us under all the PPE,
although you might not recognise us from 2 metres
Covid-19 Update 5.
It's now week 11 and
we are expecting the final delivery of our PPE
orders this week at long last - it's taken ages to
source everything we need. We are currently
preparing the Studio for re-opening to comply with
social distancing and our industry advised safety
measures after carrying out the necessary risk
assessments to keep us and our customers as safe as
possible. We put the following notice on the Studio
door this afternoon:
Advance notice of re-opening
Between Wednesday 10th and Friday 12th June, WE WILL
BE TAKING BOOKINGS FOR GROOMING BY PHONE ONLY, for
appointments starting on Monday 15th June. Please DO
NOT leave an answerphone message before these dates.
Initially, bookings from Monday 15th June will ONLY
be allocated for WELFARE grooms first – this means
SHAVE OFF’S for matted, heavy coated, or distressed
dogs due to their coat condition and the hot
weather, age, or illness.
The walk-in, on-demand nail clipping service is
SUSPENDED until further notice, but you may make a
NAIL appointment or a NON-WELFARE grooming
appointment from the lifting of restrictions date
for “phase 2”, once the Scottish Government
To comply with the safety measures imposed by the
government and trade guidance, we are unable to
carry out as many grooms in the working day owing to
the extra cleaning time imposed between grooms and
restrictions on the number of dogs being safely
handled at the same time to minimise the risk of
cross contamination between dogs, ourselves and
customer households. We will, however, be
temporarily opening for more days to allow as many
dogs to be groomed initially as we possibly can.
Our new temporary extended hours will be:
Monday to Friday 9am to 6pm
Saturday 9am to 3pm
Times are first dog to start and last dog to be
When booking, you will be asked to confirm whether
you or anyone in your household are showing Covid-19
symptoms or are isolating or have been in close
contact with anyone who is. We cannot give you an
appointment if any of this is a “yes” until 14 days
have passed from the contact date. If “no” you will
be given an appointment and will be asked to confirm
again when you arrive. Please be honest about this
otherwise everyone’s safety is put at risk - THANK
Please be aware that all appointments from 24th
March that have been cancelled will NOT be contacted
to rebook or be automatically rebooked. As mentioned
in an earlier post, we have now had to cancel over
80 appointments and cannot possibly contact everyone
in such a short space of time prior to opening, plus
it's worth repeating again - we can only perform
WELFARE GROOMS until the phase 2 start date is
Covid-19 Update 4.
As we enter Phase 1
and may be meeting with families and friends from
other households please remember to keep your dogs
socially distanced. Do not allow anyone from outside
your household to pet your dogs. As with all
surfaces; hands, door handles, etc., your dogs coat
can also carry the virus.
In line with Scottish Government instructions we
will reopen in Phase 2, no date has been announced
for this as yet but we are hoping it won’t be too
long. In the meantime we are servicing all
equipment, installing sneeze screens and sourcing
PPE to keep ourselves, our staff and our customers
as safe as possible.
Covid-19 Update 3.
The Canine and Feline
Sector Group within PIF have updated their guidance
which is at
It covers all aspects
of the pet industry, and the Groomers section is on
page 4 of 9. There are a couple of modifications to
the previous advice and this document is not a
replacement to the earlier documents and should be
read in conjunction with the earlier version to
observe the changes. Please be aware the updated
advice is specifically for England, so dogs being
brought in a car for grooming are NOT currently
allowed in Scotland under the continuing
restrictions. To summarise the changes which will
eventually be applicable here as well:
Multiple dogs may be taken in at a time where a
grooming salon has sufficient space to separate them
and for groomers to maintain social distancing
whilst working. Before, the advice was only one at a
Dogs from infected or self-isolating households
should be collected individually and separately from
other dogs in different journeys and after pets from
other non-infected households. However, there is a
contradiction as they have also advised that: Dogs
from self-isolating or infected households should
not be admitted until the household is clear.
The cleaning/disinfecting regimes advice has not
changed, but the hand-over protocol advice is
currently being updated and not currently available
via the links. It is up to individual grooming
establishments to ascertain what is the safest way
to implement all the advice for them. To that end,
we are in the process of documenting the physical
and procedural changes we need to keep us, our
staff, our premises and therefore our customers as
safe as possible when we do get the go-ahead to
We are aware from enquiries from some of our
customers that there are groomers operating in the
County and appreciate that dogs with thick coats are
starting to struggle in the heat. Obviously you have
to consider the safety concerns and restrictions and
assess whether you want to visit one of these
groomers. If you are satisfied that they have
implemented the PIF advice, you should be ok. That
is not to be taken as advice from us that you
should, as under the Scottish lockdown restrictions
they shouldn't be open and you will make a
non-essential journey. If they haven't implemented
the advice and your dog is in a distressed state,
the fall-back advice is to contact your vet for
help. Keep Safe!
Covid-19 Update 2.
Well here we are on
week 8 of lockdown, at least 3 more to go with a new
"Stay Alert" (ambiguous?) slogan from the UK
Government with a continuation of the "Stay Home"
message from the Scottish and other devolved
Governments over the weekend. Not surprised to be
receiving enquiries today asking when we will be
opening, but the position in Scotland is clear and
has NOT CHANGED. As a non-essential business we were
instructed to close on 23rd March until advised
otherwise. Therefore, we do not expect to open until
June at the EARLIEST and wouldn't rule it out that
may change to July. The list of businesses told to
close on the Scottish Government site is at the
following link, and groomers are under "all retail"
with the ONLY ones closest to us being exempted are
vets and pet shops. This list has not changed
following the weekend’s announcements.
But presumably as dog grooming is not specifically
listed, we have been aware of various social media
discussions and comments in the County over recent
weeks around groomers being allowed to open, even
being told they can open from Council officials who
have no authority to make that decision which has
caused a lot of confusion with the wider dog owning
public. The question is not actually whether
groomers SHOULD be allowed to open, it is whether
they are ABLE to open from a legal standpoint
contrary to this list, and it's slightly different
for mobile verses premises based groomers. But being
able to open is not straightforward as there are
many things to consider and implement. Our
associative industry, the Pet Industry Federation,
issued guidance to groomers on 23rd April which you
can see at the following link:
The information in this is going to be updated over
the next few days as they are having discussions on
the advice following the UK Government's easing
plans for England announced yesterday. It has been
requested to make the guidance appropriately clear
for groomers operating under the devolved
Governments continuing policies. Within the existing
guidance, there are further links for consideration.
Three in particular: the hygiene and social
distancing protocols, Groomers Spotlight Guidance
and Government advice on cleaning in non-healthcare
A quick glance over the first main link of the four,
- it is permissible for businesses to travel as part
of their work and so mobile groomers may operate and
for premises-based groomers that the groomer can
travel to collect and return dogs for grooming.
- also, a client may walk their dog to be groomed as
part of the client’s daily exercise. Once the dog
has been groomed either the dog may be walked home,
or the groomer may return the dog by walking or
- only one dog may be groomed at a time and the
premises disinfected in between.
- a journey by car made by a pet owner to the
grooming salon is therefore not considered essential
and is not permissible.
Looking further into the advice, it becomes clearer
that the need for PPE, cleaning, defined handover
and distancing protocols and employee safety are all
ESSENTIAL and need to be in place and strictly
adhered to be able to open and operate - regardless
of being mobile or premises based.
For us, collect and return of dogs is out. We don't
have business insurance cover for this and even if
we had, the isolation PPE needs and cleaning regime
for EACH journey via a private car is not workable.
Why would I want to have a dog in relatively close
proximity in my vehicle for 10-30min from a
household that I have no way of confirming the viral
infection status?? It also must be cleaned before
the return journey and possibly needs cleaned again
before collecting the next dog to reduce any risk of
cross contamination or if a previous dog has a
toilet accident en-route. It is accepted that there
is a potential risk of virus transmission being
possible via a pet's coat from an infected person,
being the owner or other person in contact, but it
is a risk nonetheless that has to be dealt with and
minimised. There is then the risk of acquiring and
spreading infection to consider with every journey
undertaken, for ourselves, our families (including
shielding members) and the wider community.
Around 90% of our client base are NOT within walking
distance to us so the number of dogs we would be
able to do just being walked to us is uneconomical
to open for. In numbers, it would equate to maybe
only 1 or 2 dogs per day on our proposed initial 6
day week, compared to our pre-Covid 10 dogs a day
average in a 3 day week.
In conclusion, a mobile or premises based grooming
business is theoretically able to operate legally
under lockdown, however the overriding instruction
from the Scottish Government is that we are ALL
NON-ESSENTIAL BUSINESSES and should remain CLOSED
until advised otherwise.
If we decided to go against this and open, the costs
of implementing the PIF advice under the
restrictions as it CURRENTLY STANDS is considerable
and economically unsustainable. For instance, we
have recently started to build stocks of PPE and
other items for sanitising, cleaning, screening,
maintaining social distancing and have spent almost
£700 in the last week alone. Prices for everything
have gone through the roof compared to last year.
Some items are available for delivery within in a
few days to a week, but others are nearly five weeks
away. Gloves and masks are particularly hard to
source as many suppliers have (rightly) ring-fenced
all their stock for front line health workers. Where
they do have them available you are restricted to
one box or just a few items. By masks, I do not mean
face coverings or even FFP1 (dust) grade masks which
are no longer appropriate in our "new" environment,
but masks which need to be FFP2 or FFP3 graded which
give airborne viral protection indoors within a
close circulating air environment caused by our
dryers. Hairdressers take note.
If we were able to open on the basis we were hoping
for in our "lockdown week 4" post on 17th April, we
would run out of the disposable items we have just
managed to secure in ONLY 3 WEEKS. This is an
ever-changing situation and although we have tried
to get ahead of the game, we simply can't continue
operating after opening without being able to get
further supplies quicker at more affordable prices.
We expect the situation is only going to get worse
when more businesses start to open that need the
same items. The higher operating costs for business
and the knock-on effect for customers is going to be
an inevitable consequence of the "new normal". For
example; only being able to have one dog in at any
time would reduce our available bookings by 60%,
which would mean laying off staff for longer (but
only sustainable if furlough support remains
available), we couldn't have drop in nail clipping
on demand anymore either. Earned income reduces
drastically but we are not able to compensate by
reducing operating costs. As you've read, the
current operating caveats are significant, may not
change much and have wide ranging practical,
physical and financial challenges.
To this end we are constructing new operating
methods and policies to counter these effects for
when we do finally open, that can be quickly adapted
to changing circumstances as they are announced and
publicised over the coming weeks. When and exactly
how we will be able to operate will wholly depend on
what we will be required to adhere to at that time,
to safely comply with new or eased restrictions to
the best of our ability.
Until then - stay well and keep safe, keep your dogs
and yourselves well exercised complying with the
advice and restrictions applicable in YOUR area
until advised otherwise!!!
Covid-19 Update 1.
We're now 4 weeks into
lockdown with another 3 weeks announced yesterday,
which means that it will actually be 4 weeks before
there is any chance of even thinking about reopening
again. At the outset of this, the Government
financial assistance measures, plus
vulnerable/shielding restrictions put in place
indicated that preparations were allowing for around
12 weeks before we might be open again. I thought it
would be useful to let you know what our thoughts
and plans are for opening when we are allowed to.
But a few important points first:
1. We absolutely CANNOT make ANY bookings under ANY
circumstances UNTIL we reopen. We have been
contacted quite a lot recently for help but it is
illegal under the current emergency legislation for
us, or any groomer, to open. We can't open the
Studio and we can't do it at our home. Please do not
2. We know many owners are "having a go" at grooming
themselves and have concerns about that for good
reason. They are unlikely to have the right
equipment, safety restraints or knowledge to do this
effectively and risk seriously injuring their dog -
skin flaps, legs, ears, eyes, skin tags, warts and
nails in particular. NEVER try to remove mats in
pads or difficult areas with scissors or clean ears
with cotton buds. If your dog gets hurt it may cause
a psychological reaction to being groomed in future,
making it more difficult for us when it comes in
again. Another few weeks is unlikely to cause more
than mild discomfort to your dog if it had been
regularly groomed before the shutdown. If you have
specific concerns such as mats, irritation, cuts,
infestations, infections or some other observation,
you should contact your vet.
3. Business viability. We are strong financially
with a very large active customer base and we fully
expect to still be around when the announcement is
made to open, however many weeks that is. Others may
not be able to survive this period and we feel for
When we reopen:
We are expecting a large amount of booking requests
and are going to open Monday to Friday 9am to 7pm
plus Saturday 9am to 4pm to allow as many dogs to be
done as soon as practically possible. We only intend
to make this a temporary change for the first few
weeks. Also, many dogs are going to be partial or
total shave offs by necessity, but we will be
WAIVERING our additional "pre-cut" fee of £5 for
small/medium dogs and £10 for the larger ones. With
the expected volume of bookings, we will NOT be able
to accomodate time intensive dematting/brushouts to
achieve your dogs usual style. Please understand it
is quicker, kinder and less stressful for your dog
to have a shave off and it will grow back in again
in a few weeks. If the summer is as warm as the last
couple of years your dog will be happy with a short
coat anyway and you will have less routine
maintanance to do. Don't be too surprised if you
grow to like it as well, you won't be the first!
From the shutdown on the 23rd March to the end of
May (if it goes on 'till then), we will have
cancelled over 80 pre-booked appointments. We simply
won't have the time to sit on the phone calling
everyone to rebook these to find days and times
suitable. EVERYONE WILL NEED TO PHONE US TO BOOK.
Please DON'T message or SMS text us to make a
booking enquiry or assume we will automatically
rebook, even if you've asked us to. YOU MUST PHONE
US as it is much quicker to check availability for
when it suits you best.
Our plan is to prepare and carry out necessary
equipment maintenance at the Studio the week before
we announce we will be open for grooming. We will be
in a better position to take as many calls as we can
that week, as we won't be trying to work on dogs at
the same time. We will quickly be able to book as
many dogs in as possible for the following weeks.
Once open, we will ONLY BE TAKING CARD PAYMENTS for
goods and services - NO CASH!
More information nearer the time, along with how we
will be organising appointments and dog handovers to
maintain any social distancing. Until then, keep
safe and stay healthy!
We are now closing
until further notice, as advised in today’s
announcement from the Scottish Government and all
future bookings are now cancelled.
We are unable to take ANY bookings under ANY
circumstances until we get the go ahead to reopen
again. When we do, whenever that is, we are
intending to open extra days to cope with the
expected demand for a few weeks.
Please check our website, Facebook page for updates.
We hope all our customers stay safe and we look
forward to grooming your four legged friends again
as soon as it’s safe to do so.
2019. The Monday Experiment.
It has been almost
FIVE YEARS since we increased any of our prices. Do
you know of any business that has not increased
prices in the past year or two, let alone five??
However, like every other business (and household),
we have continually seen price increases from our
suppliers as well as gas / electric / water / waste
/ phone utilities. For example our shampoos and
conditioners have gone up by 34% and 40% since 2014
and you get through a lot of that when you groom
around 1,300 dogs a year! We have managed to absorb
the increases over recent years by making our
processes more efficient as well as increasing
appointment availability to maintain profitability.
So we either need to increase our prices in April
2020 or find a way to make even more appointments
available, but we have pretty much reached the limit
for this with the current opening hours format.
Way back in June 2016 we temporarily opened for
Monday appointments as we were inundated with
booking requests in the run up to the summer hols.
It is the only time we have "officially" opened on a
Monday and it was purely to allow for a period of
exceptional demand. Over the past few months though,
we have noted a general increase in requests for
appointments on a Monday.
So, when we return from the Christmas/New Year
break, we will trial making around 6 to 8
appointment slots available on Monday's from 6th
January 2020 until the end of March. If this
temporary change has a take-up that achieves our
aims, we may decide to continue it and open four
days a week INSTEAD of introducing a price increase
Over to you dear customers. Are Monday appointments
something you would want to support and book?
Sales brochure (updated 02/04/2019)
Prospective Purchaser Confidentiality
2019. Updated business for sale brochure
Another financial year
has come to a close and we have updated our business
for sale brochure, which is available for download
Although it might
look at first glance that our turnover is down, this
was entirely predictable due to our hours reducing
from last January. However the important thing
is our profitability increased by 9% over the
previous year as we groomed pretty much the same
amount of dogs in a shorter working week with a
reduction in operating costs. So once again,
we are able to keep our prices the same for a FOURTH
consecutive year - although BREXIT may alter that if
it ever happens!
2019. Happy Anniversary to us - SDG is 10
Hard to believe, but
we have been grooming since 2009!
We first launched as a
mobile service with a fully kitted out grooming van
on 1st February 2009, and although we only did 8
dogs that month, we rapidly increased to 50 in April
and 83 by October doing a 6 day working week.
Our repeat rate was at 70% with new dogs accounting
for 21% with the remainder being cancellations or no
shows - yes even though we arrived at a customers
house for a booked appointment, they weren't in!
We then opened the
Studio where we are now in October 2011 but only 6
of our customers wanted to stay mobile which was
uneconomic so the van was sold in December to a
start up groomer.
Some trivia for you
if you are interested:
Since starting in Feb
2009 we have groomed 12,049 dogs.
We groom between 1,300
and 1,400 dogs per year.
The most dogs groomed
in a month was 148 in August 2017. Our second best
month was 141 in May 2018. Actually more impressive,
since we had reduced our working week to 3 days from
the start of the year - almost twice the number of
dogs in half the time from our mobile van days.
We have clipped the
nails of 467 "walk in/no appointment" dogs since
offering the service in April 2012.
We currently have
1,599 clients with 1,824 dogs on our customer
Since 2013, our
bookings have consistently been made up by around
85% repeat customers and 10% new customers every
The number 1 top breed
is the Cocker Spaniel with 216.
Next is the Westie
(West Highland White Terrier) with 142.
Labradoodle breed is 12th with 46, Our Miniature
Poodle is at number 32 with 11.
Largest breeds we used
to do: Newfoundland, St Bernard, Bernese Mountain
Dog, Rottweiller, German Shepherd, Alaskan Malamute.
Teacup Yorkshire Terrier, Chihuahua, Maltese.
So, it's a big THANK
YOU to all our customers past, present and future
for helping us make this a successful business far
beyond our original expectations.
2018. Payment by Cheque.
As the cheque
guarantee scheme was scrapped by the Banking
Industry in July 2011 and in line with most
businesses, we will no longer be accepting payment
by cheque from the 1st January 2019. The only
payment methods accepted are by cash, debit and
Price Guide from 1st September 2018
2018. Price Guide updated, but no increases.
have updated our price guide effective from
tomorrow, 1st September 2018. There are no
increases in any prices, only some minor changes to
the text to make some items a bit clearer, sorting a
couple of typos and adding prices to the maintenance
the reverse side, we have made our conditions
clearer and added on the text that is currently on
the customer record card that you sign/signed.
This has been done from customer feedback to rectify
a complaint that these conditions cannot be read in
advance and could only be examined when in the
studio, for example when attending for your first
appointment and signing the card. This pulls
all our conditions together on our price guide which
is available to download on this site and in the box
opposite. The same text is also on our
Please take some time
to read and understand these conditions, especially
if your dog is presented with a matted coat or if it
shows signs of aggression when being worked on, or
barks a lot.
GDPR Customer Notice
2018. GDPR Consent and Policies.
Unless you have been
on holiday on another planet the past few weeks, you
will be aware that the General Data Protection
Regulation comes into force on Friday 25th May 2018.
We have now completed
the documentation, audits, forms, etc to make us
compliant and the policies have been added to our
Conditions page. We also need to
explicitly get customers consent to contact them so
please see the notice opposite.
Sales brochure (updated 17/04/2018)
Prospective Purchaser Confidentiality
2018. Updated business for sale brochure
Another financial year
has come to a close and we have updated our business
for sale brochure, which is available for download
Although it might
look at first glance that our turnover is down, the
slight drop was due entirely to the severe weather
we all experienced in February which caused
disruption to bookings, with only those very local
able to attend appointments.
Despite this, when you
consider that we have reduced our working week by 4
hours from January this year by closing Fridays but
staying open later on Tuesdays and Wednesdays, we
are managing to do the same amount of bookings in
our 3 day week that we used to do on the previous
3.7 day week! Which means that our turnover
and profit levels are being maintained and the
corresponding reduction in operating costs means we
are able to keep our prices the same for a third
consecutive year, which is a huge benefit to our
January 2018 Price Guide is available here
2017. Updated price guide and Christmas
Our price guide has
been updated only to show our new opening times
since we will no longer be open on Fridays from
January 2018. However we will be open later on
Tuesday and Wednesday and a few of our regular
Friday customers have already changed to take
advantage of these later appointments.
We are full the week
before Christmas and our next available appointments
are Wed 3rd Jan onwards.
We close for Christmas
on Friday 22nd and re-open on Wednesday 3rd January.
2017. What slow down?
So much for slowing
down towards an early retirement!
We have just had our
busiest month since Splash started way back in
February 2009, with 155 bookings in August. Not
surprisingly, this also equated to our highest ever
takings in a month. This surpasses our last record
month in May 2015 of 140 bookings.
Seems like the changes made to our booking system
are paying off. Imagine what new younger owners
could do with drive and determination to take the
business further! To all the wannabe/start up
groomers out there: Try matching that working from a
shed, garage or van - that's the difference having a
purpose designed setup and equipment makes...
Monday 24th July
2017. Advance notice of Friday closing with
effect from January 2018.
As part of our
previously announced retirement plans, we will no
longer be open on a Friday with effect from January
2018. Our original plan was to do this in
October 2016 but as we were about to change how our
appointments were booked kept the Friday and made a
couple of extra slots available by staying open 2
The change had a big
impact on Tuesday, Wednesday & Thursday booking
availability, but oddly - not on Friday. So we
are reverting to our original plan of being closing
on a Friday but will be extending opening on Tuesday
and Wednesday to 7pm closing, which will allow most
regular Friday morning bookings to be accommodated
by moving to early evenings instead.
December 2016 Price Guide available here
1st December 2016. New price list with effect
Please note that there
is no change in price at the moment. The only
changes on this price guide concern late
cancellations and no shows, plus we are no longer
able to accommodate extra large (and some large)
dogs. Also, our later opening time on a Friday
is now changed to 3pm from 1pm.
18th November 2016. Increased appointment
availability from December 2016
Following on from
the previous news post below: Far from slowing down
or cutting back in preparation for retirement, we
have been looking at how we can INCREASE appointment
We will be
restructuring how we we schedule appointments from
the 1st December. In addition, we have always
had a high demand for Friday appointments, so will
be extending our opening hours to 3pm from 1pm on a
Friday. These changes will allow us to
accommodate an extra 6 to 8 appointments per week,
putting our availability up by around 25%.
Since the two weeks
before Christmas are almost fully booked now, as an
extra bonus this year, we will be opening in between
Christmas and New Year as follows:
28th and Thursday 29th:
9am to 6pm
We are expecting these
appointments to fill up quickly, so if you want one,
get in touch soon - don't wait 'till the last minute
to avoid disappointment.
9am to 3pm
Do NOT try
to book or check availability by email, message or
MUST phone for
these days as they will fill up too fast to play
It's always quicker
and easier to book with us
by phone in any case.
Sales Brochure (updated 31/03/2017)
Prospective Purchaser Confidentiality
Thursday 17th November 2016. UPDATED INFORMATION:
OUR BUSINESS FOR SALE AS A GOING CONCERN
A year ago we made it known here,
without advertising anywhere else, that we were
ready to sell our business. We have had a few
tentative enquiries, but nothing concrete in the way
of a serious interested party.
A problem mentioned by one quite
recently was, there wasn't enough time left on the
lease. Well, that has now changed as we have
just renewed for another five years. So we
have now updated our sales brochure (link on the
For many of our existing customers
that ask if we are retiring soon, "not yet", and the
new lease gives us until September 2021 to hopefully
find a suitable buyer.
Monday 6th June 2016. Monday appointments for a
limited time only
We have been
inundated with calls for appointments over the past
couple of weeks and as a consequence have very
little space left up to the end of June. To
compound matters, we are closed from the 29th June
to the 5th July inclusive, so appointment
availability is already pushing further out into
Many requests have
been for Mondays in the run up to the busy summer
holiday period - so for the first time ever;
WE WILL BE OPEN FOR APPOINTMENTS ON MONDAY 13th
now fully booked as
of 7th June, 20th
- now fully booked as of 9th June AND
- now fully booked as of 20th June - told you they'd
fill up fast! OF JUNE 2016 ONLY.
Do NOT try
to book or check availability by email, message or
MUST phone for
these days as they will fill up too fast to play
It's always quicker
and easier to book with us
Missed Appointments Information Poster
Thursday 26th May 2016. No Shows and Late Cancel
Since we started
way back in 2009, we have had a discretionary "two
strikes and you are out" policy in our conditions in
respect of missed appointments. However the
increasing number of customers failing to turn up or
calling in on the day, in some cases just several
minutes before they were due in, to say they
couldn't make it for a multitude of reasons we've
head before has become unacceptable. We have
been sending text and/or email reminders now for
over 2 years but we have now revised this to sending
them one week before and also the day before but
despite this are still getting the odd NO SHOW.
So it is with a
degree of regret that we are now applying the
condition rigorously to NO SHOW
and LATE CANCELS alike, except for provable
exceptional circumstances. The reasons for
this are in the poster which is now displayed in
prominent positions in the Studio and is in the link
the the left.
Rent a Table Information Sheet
Table Space Rental Confidentiality Agreement
Monday 25th April 2016. Table Space Rental for other
The recent sunshine
must be the cause, as we have had two enquiries in
as many weeks about renting table space from us.
Five years ago when we announced that we had
purchased and were about to start refurbishing the
property that would become our Studio, we also made
it known that we would be making up to three table
spaces available for other groomers to rent from us.
[The link is within the 5th May 2011 news item
further down below, then scroll right to the bottom
of the page] We never had any any interest
noted so when the Studio opened in October 2011 we
didn't bring that facility offer into the main site.
However, we do have
table spaces for rent and the information is in the
box opposite. Please read the Information
Sheet to understand the criteria for prospective
renters, as we won't just allow anyone into our
business environment, plus you must complete the
Confidentiality Agreement before we will even let
you in the door and discuss the matter further.
On the other hand, once you show you meet the
criteria and you are in, we are very relaxed about
any form of commitment to using the facilities you
might have - it's entirely up to you when and how
often you want to use them. There is no
contract to sign up to a minimum rental period and
you can come and go as you please.
Get in contact with
us if this is something you would be interested in
to progress your grooming business.
Booking MS Excel® spreadsheet
Monday 4th January 2016. Advanced Block Bookings
Happy New Year to
all our customers, and for those of you that
normally block book for the year ahead and haven't
done so yet, please feel free to use the Spreadsheet
as usual and email it to us. You can either
start a fresh one or update an existing one that you
have sent before.
Please note that
our charges will be at current prices and not
discounted like last year, as we are not planning
any price increase this year. However, if that
decision changes during the course of 2016, your
prices will stay at the current rate.
Monday 23rd November 2015. IT Systems revamp
Just as we said in
the last sentence on 2nd Nov, we have just completed
a refresh of our IT infrastructure which means we
are no longer using non supported Windows or Office
software. So XP is gone and we are now running
the latest Windows 10 with Office 2016 via an Office
365 business subscription - both of which are
continuously kept up to date automatically including
any future new versions. We have also
outsourced our email which additionally means we can
get mail anywhere on any device plus we have 1Tb of
cloud storage for data backup.
For the next owner
of Splash, this major change and investment future
proofs the IT infrastructure and gives full offsite
backup for disaster recovery and is much easier to
administer than our previous all in-house setup.
Prospective Purchaser Confidentiality
Monday 2nd November 2015. OUR BUSINESS IS FOR SALE
A fantastic and very rare opportunity
to acquire a highly profitable business with an
exceptionally large, and still growing customer
base, is here -
SPLASH DOG GROOMING IS FOR SALE AS A GOING CONCERN
Please see the
links opposite for more details if you are
interested in owning and operating the best dog
grooming business in South East Scotland.
We have put our
business up for sale as a going concern as Mr Splash
is able to fully retire a few years earlier due to
the April 2015 pension changes. It’s no secret that
Mr Splash has already taken early retirement (almost
6 years ago), hence our short working week. So
we are simply bringing forward the existing plan
that we started this business for.
Being realistic, it
can take many months or even years to sell a small
business like ours, especially in a specialist
market. A previous one took 11 years to sell!
So we would like to assure customers that while it’s
possible, it’s unlikely a sale for our business will
be concluded in the short term, and that there will
be no change to our service or bookings for the
foreseeable future. Quite the opposite, we are
still developing our services, equipment and growing
the business to maintain our position as the best
facility in East Lothian.
Advanced Booking Spreadsheet available here
30th December 2014. 2015 Advance Booking
Hopefully you will have noticed our
price change notification on the website and on the
posters in the Studio since the notification made
last September, which is effective from 1st January
Offer not to be missed:
Download and complete our advanced booking
spreadsheet and commit to booking with us for the
coming year and the price you pay per appointment
will be at the pre-increased price!
Hurry, this offer expires on Friday
30th January 2015 and can even be applied to an
existing January booking you may already have with
us, but we MUST receive your completed spreadsheet
(or a list of preferred dates and times by any
method) back BEFORE you come for your appointment
otherwise your appointment will be charged at the
Any advance booking spreadsheets
received after the offer expiry date will be booked
at the new prices.
Please note that if you miss an
appointment without giving at least 24 hours notice
your prices for all following appointments will
revert to the new pricing and if you miss two
appointments the remaining bookings will be
automatically cancelled. You can request a
change of date and/or time of any appointment at any
time up to 24 hours before it is due, but it will be
subject to availability.
This proved to be
a successful promotion with just over 100 bookings
made right up to Easter 2016, which equates to £500
of savings made by loyal customers.
January 2015 Price Guide available here for
12th September 2014. Notice of price changes
with effect from 1st January 2015.
How many businesses do
you know over the past 4 years that have not
increased prices? In fact we actually adjusted
some prices down in the last couple of years, but
unfortunately due to the rising costs of
consumables, tools, staff and utility charges we can
no longer maintain our prices at the 2010 level.
We are giving our customers an unprecedented 3
months notice from today that as of 1st
January 2015, all published prices will increase
by only £5 compared to the current price
told by customers polled in recent weeks that we
be exceptionally good value for the service
we provide compared to others as it is just a modest
increase. All our previous price guides are
still available on our news page for comparison on
the dates they were introduced, and we will still be
maintaining our all inclusive "no hidden prices"
Please note that there
is NO increase in the price for the no appointment
drop in nail clipping service, pre-cutting,
cancellation, minimum charge or clean up charges.
An updated price guide showing the change is
21st August 2014. Hand Stripping service
Unfortunately due to
the repetitiveness of hand stripping increasingly
causing aggravation to an old wrist injury sustained
many years ago, I am no longer able to offer hand
stripping as a service.
Many groomers who
regularly hand strip eventually suffer the effects
of arthritis or a repetitive strain injury.
Although this form of grooming only makes up a very
small percentage of the 1200 dogs that come to us I
have noticed lately that the after effects of strain
on my wrist are lasting for several hours longer
than I used to experience. So to prevent
manifesting from the strain hand
stripping causes, I have regrettably taken
the decision to cease offering
the service from immediate effect.
25th July 2014. Persistent Barking.
Please note that we
have had to highlight in our conditions that we
cannot accept for grooming dogs that persistently
bark when being washed, dried or table worked.
We have to consider and take seriously the
disturbance that is caused to our neighbours by dogs
who persistently bark as we are in a residential
area with flats all around us.
We may have to call
you and ask you to collect your dog immediately in
these cases and you have to accept that it may not
be dry or groomed to your
We also have to
consider the Health and Safety issues of persistent
barking on ourselves. It is a disturbance for
our neighbours but it is a health hazard for us - we
have recorded dogs barking here in our sound reduced
bathing rooms which have been 106dB 3M outside
the room. It's not good for our neighbours and
it's not good for us, so please be understanding and
don't be upset or offended with us if we say we
cannot have your dog back with us again.
22nd July 2014. Text appointment reminders.
After upgrading our
booking software last week we are now able to send
out text reminders to customers as well as emails of
their next appointment a few days before.
Often customers simply
forget their appointment or go on a last minute
holiday and not cancel the appointment they have
with us. It may be a minor inconvenience to
customers to have to rebook again (currently 3 to 4
weeks lead time) but for us is a wasted appointment
if a "no show" as we give up to 15 minutes for late
arrivals and by then is usually too late to get it
filled by another waiting for a cancellation as the
total delay would throw out the schedule for the
rest of the day. Not getting notice of the
appointment being no longer being required also
means that we could not offer it to someone else so
a missed appointment is a "double whammy".
As we have many more
mobile numbers for customers than email addresses,
the new text reminder service should in theory cut
down the vast majority of no shows due to forgetting
the appointment, plus we can track that it has been
delivered as well so the old excuse of "I forgot"
should be a thing of the past!
7th August 2013. 1,000'th doggy customer.
We only just realised
that at the end of last week we booked in our
1,000th new customer into our booking database.
This means that in under two years since we opened
the Studio, our customer base has grown by almost
9th July 2013. Paw Imprints now available.
We are now stocking
Potty Emma Paw Imprint kits. Give yourself a
lasting memory of your puppy's paw prints preserved
in clay and framed for only £35. Have this
done prior to your dog being groomed at an
appointment or just drop in and have it done.
An updated price guide showing the new times
is available here
12th June 2013. Change to Friday Appointments
Availability from July 2013.
As you will
appreciate, dog grooming is a messy business and we
are constantly cleaning with a full clean up at the
end of the week. This generally means a 9pm
finish on a Friday which we are no longer able to do
with other weekend commitments.
From July 2013 we
will no longer be accepting appointments on a Friday
which would finish later than 1pm to allow us to
carry out our weekly deep clean on a Friday
We apologise for the
inconvenience this will cause some of our customers.
25th May 2013. Pipe Band Sponsorship.
We are proud to help
sponsor the formation of a Juvenile Band within
Cockenzie and Port Seton RBL Pipes and Drums by
providing them with a new Bass Drum. The
larger drums the band has are much to big and heavy
for the smaller members to use and carry. With
the addition of the smaller one, everyone now wants
to be a Bass Drummer! Well done to Connor on
his first time out with the band at Penicuik Gala.
Watch out for the Juvenile band at Port Seton Gala
on the 8th June as they are taking part with the
main band, but are also taking on some playing roles
as their own band as well during the parade and
escorting the new Gala Queen.
Click on the photo to
go to the band's web site for more info or to book
them for a function. They can provide pipers,
mini bands, juvenile band or the full band.
Any size to suit your budget.
A printable PDF of our price guide is
available by clicking this text.
Wednesday 22nd November 2012. New Guide Price
list for 2013 now available.
Following on from the
earlier news items in May and October this year in
relation to the change in services and opening
times, we have revised our Guide Price List which
takes effect from 1st January 2013. This is
now available in advance of the changes just so
everyone knows about them as soon
The look of it has been revised
to make it easy for new customers to find us and get
all our essential contact details on your smart
Click on the link
opposite to get your printable copy.
As a quick summary:
All prices stay the same except for one lowered
price (the starting price for extra large dogs).
We've expanded, renamed and re-banded the example
breeds/sizes to make pricing a bit clearer. As
always, prices are a guide as actual costs for a
particular dog are dependant on many factors on
presentation for grooming - size, coat
density/condition, desired/achievable end result,
work/appointment time needed,
The other changes are
the change in opening hours now being Tuesday to
Friday (closed Saturday, Sunday & Monday), The DIY
facility closing plus we are also ceasing collect
As well as making the
price guide available in advance, we've also updated
the website pages in advance as we only have two
remaining Saturdays left that we are open in
December and they are both fully booked. The
DIY is still open up to Christmas. The pricing
and the conditions of use can still be found on the
price guide downloadable below in the 26th March
news item, as well as in the Studio when visiting.
Click here to go to C&PS RBL Pipes & Drums
Band's Facebook Page
20th November 2012. Christmas Craft Fair.
Come along to
Cockenzie & Port Seton British Legion on Sunday 25th
November between 12pm to 3pm and support the local
community Pipe Band.
We have a table there
too with some of our doggy retail goods for sale as
well as advent calendars for dogs (and cats too), so
pop along and see us as well as the other exhibiters
stalls. There's loads of interesting stuff to
see and buy plus a raffle, cup cake decorating and
tattoo's for the kids, tombola, tea, coffee and home
made cakes - plus a few tunes from the band as well!
1st October 2012. Advance notification of
opening hours changing and the DIY facility closing.
From January 2013
we will no longer open on a Saturday plus our DIY
facility will close.
We have been closing
two Saturdays a month since July and will be
extending this to every Saturday, so we will only be
open from Tuesday to Friday from 1st January 2013.
Opening longer on a Thursday to compensate for the
very few customers we have that can only come to us
on a Saturday is under consideration, but only if
there is sufficient demand for it.
Following the staff
expansion last month and the increased appointment
capacity as a result, we are needing to replace our
smaller fixed height bath with a larger electric
lift bath to alleviate the problem of larger dogs
being booked for the same or overlapping appointment
slots. Unfortunately, the DIY service has not
been used as much as we had first hoped.
Unless there is a dramatic and sustained increase in
demand by Christmas, we can make better use of the
existing DIY bath by moving it through the back
instead of buying another new one.
Tuesday 28th August 2012. Service Enhanced.
successful completion of Pet Care Trade Association
run courses yesterday and today, we now have three
Animal First Aiders as well as three Certificates of
Competence in Microchipping. Please note that
although being animal first aiders, we are unable to
diagnose illness or dispense medicines, so
veterinary advice should be sought for your dog's
It looks highly likely
that legislation will be introduced soon requiring
ALL dogs to be identifiable by being microchipped,
regardless of age or breed type. This will
supplement the existing Control of Dogs Order 1992,
which requires all dogs in public places to have a
collar with a tag identifying the owner by name and
address with a contact phone number being optional,
but advised to be included.
20th August 2012. SDG is growing again.
Other groomers in East
Lothian may have recently given up for whatever
reason, but we just keep growing and gaining ever
more new customers.
Since we opened the
Studio last October we have seen a steady rise in
our customer base at the rate of around 10 a week
and the demand for our service is now starting to
push out our first available appointment date
further and further into the future again. It
has only taken 10 months to fill the increased
capacity of the Studio compared to when we were just
a mobile service, and by the end of August we'll
have almost doubled our customer base to 750 dogs
from 400 last year! We currently groom between
120 and 150 dogs per month compared to around 80 to
100 when we were mobile.
We have had assistance
one day a week for the past few months from
friend/customer and fellow Poodle owner Gillian, and
we are delighted to announce that she will be
joining us full time as a trainee groomer in
September. It will take about a year for her
to get fully trained up to our standards but we
should start to see an increase in our appointment
availability again within two or three months as
Gill gets more involved in all aspects of our
business and completes her initial training.
21st May 2012. Change to opening hours &
From July 2012 we will
not be open on the 2nd and 4th Saturday of each
month in addition to our normal Sunday and Monday
To confirm, the extra
dates we will now be closed until the end of the
year are: 14th & 28th July, 11th & 25th August, 8th
& 22nd September, 13th & 27th October, 10th & 24th
November, 8th & 22nd December.
of these dates already
overlap with scheduled school holidays when we are
already closed between the 7th to 16th July,
the 13th to 22nd October and the
22nd December to the 2nd January 2013.
A printable PDF of our price guide is
available by clicking this text.
Monday 26th March 2012. New Guide Price list.
We hope you will be
pleasantly surprised in these austere times, that
even though we have not had a major price review for
over two years and invested a huge amount in our
service, we have been able to REDUCE some of our prices
to reflect what we have actually been charging these
past few months!
Our new revised price
guide effective from April 2012 is available to
download opposite. As a quick summary, we have
lowered the published prices for small and medium
dogs, increased the starting price for hand stripped
dogs, introduced an additional charge for dogs that
require pre-clipping prior to bathing to remove
excess or matted coat plus a charge for
nail clipping as notified earlier this month.
We have dispensed with
maintenance grooming prices as the vast majority of
dogs are booked in for a full groom. We do
have some dogs on ongoing maintenance programmes, an
example is now included on the Maintenance Groom
23rd March 2012.
Our customer records have now all been entered into
our booking software. Please be patient when
you next come for an appointment so we can verify
your details are correct. Our glamorous
receptionist may also call to confirm details if you
are not due in/haven't been in for a while.
Once we have corrected any typo's and checked we
have your current mobile number and email address we
will be able to automatically issue appointment
reminders by text and/or email if. We already
know that some don't have email addresses or simply
don't wish to give them out. We understand
fully that there is enough junk email out there, but
we can assure you that we will ONLY use it for
reminders if you wish to give it to us. We
don't have emailed newsletters, but even if we did
you would have to opt-in as the software has this
feature set to opt-out by default.
A printable PDF of our nail clipping guide
is available by clicking this text.
Monday 12th March 2012. Free nail clipping.
We have been carrying out free nail clipping for a
number of months without appointment - just drop in
and if we have the time and your dog is compliant to
the process we would do it for free! Not
surprisingly word has been getting around about this
and since vets charge around £11 to £15 for this, we
are constantly getting asked to perform this task
which is becoming quite disruptive to our
appointment schedule. So from April 2012 we
will only be continuing this as a free service for
existing grooming customers and a nominal charge of
£5 for non-grooming customers will be introduced.
We have a hand out on nail clipping which you may
find interesting which is available to download
A printable PDF of our price guide is
available by clicking this text.
17th February 2012. DIY SHOW PREPARATION.
Our conditions and price guide have been updated
with information on the use of the DIY Room
equipment and facilities. You can download and
print a copy from either of the Grooming Pages.
Monday 6th February 2012. DIY SHOW
Are you attending any dog shows in the area, such as
the Scottish Kennel Club Show on the 18th to 21st
May? Why not book to use our DIY Booth to get
your dogs coat in prime condition immediately before
exhibiting? If there is enough demand we might
stay open late on the evenings before the shows and
allow all of our facilities to be available in
addition to the DIY Booth. As you would expect
from a professional studio, we have fixed and
electric lift baths all fitted with our own water
efficient proprietary designed and manufactured
"Splash Shower" recirculating hydrobath units which
have 4 shower head settings for gentle and deep
cleaning of any coat type, fixed and electric lift
grooming tables, blasters and dryers as well as a
large range of Kelco concentrated professional
shampoos and conditioners - or you could use your
own. Please ensure to give us a call well in
advance to book a time and ensure we can fit you in.
Tuesday 31st January 2012.
The DIY Booth is now fully open and has
already been used by a Bernese Mountain Dog, a
German Shepherd and a Rottweiler!
Thursday 26th January 2012.
THE DIY BOOTH IS
NEARLY READY FOLKS! The shower units are
all built and plumbed with the electrical control
boxes for the pumps scheduled for completion this
weekend. So all being well, the facility
should be available for use from Tuesday 31st
4th January 2012. A Happy New Year to all
our present and future customers. This is our
first day back since closing on Christmas Eve and we
are raring to go! It's not been all merry
making and relaxing though, as we spent the last
couple of days pressing on with the manufacture of
our two remaining "Splash Shower" units, so the DIY
booth should finally be up and running very
soon! We have had lots of interest in this
since opening in October and with pretty much
everything else all done and working how we want, it
is our top priority to get this operational ASAP, so
keep checking back here for the opening date this
A printable PDF of our price guide is
available by clicking this text.
The newsletter sent to our few remaining
mobile customers at this time is available
for downloading here
2nd December 2011. Although we had
intended to close our mobile service at Christmas,
today was our very last mobile grooming day ever, as
we have now sold our van to a new start up groomer
based in the Dunbar area. We wish Julie
Melville, who also trained at Scotgroom, all the
best in her new venture and hope she has as much
good fortune as a mobile groomer as we had.
We have updated our price list
and conditions to remove the mobile service, which
can be downloaded from the link on the left.
Sunday 27th November 2011.
We are finally making some progress on getting our
DIY and remaining grooming room baths operational,
with the mechanics of the shower units almost built,
and the electric control boxes to follow. We
have just about completed the installation and setup
of our computer systems so will hopefully have
entered in all our customers details into the
booking software by the end of January.
Friday 25th November 2011.
Looks like we will be ceasing even earlier than
Christmas as we have a buyer for our van which will
probably be leaving us in the first week of
December! This means our very last mobile van
service day will be the 2nd December 2011.
Customers with mobile appointments after this date
will automatically have them transferred to Studio
appointments for the same date and time. We will
call or write to confirm that this is suitable or if
a different date would be more convenient if you are
able to change to the Studio. This change of service
will also mean our opening hours at the Studio will
be changing, so we will be open all day on a Friday
and it won't just be for DIY.
Thursday 17th November 2011.
To make payments easier for our customers, we are
now able to take debit/credit card payments in
addition to cash and cheques.
The newsletter handout given to mobile
customers at this time is available for
Monday 31st October 2011.
We will be ceasing our
mobile grooming van service permanently from
Christmas 2011 and will be putting the van up for
As most of our customers have been made aware over
the past four months whilst we were refurbishing the
Studio that our mobile service would be reduced once
we opened. Initially, we thought that we would
have to operate it in 8 locations with a couple of
those sometimes needing 2 days a week. As we
got nearer to opening the Studio, it was apparent
that we would only need to operate in 5 locations
one day a week, but to make that worthwhile we would
need to have between 6 and 8 dogs booked plus extend
the mobile grooming day by one hour. We even
removed the generator and added a new 210 litre
water tank so we could cope with more dogs as we
only had enough to do 6 with the original built in
140 litre tank. However, of the mobile days
allocated since the Studio opened to the end of this
year, the majority are only booked to around half
capacity or less. Over the last two Fridays,
we had only 1 booked and 2 booked respectively.
In the run up to
the Studio opening, we had a 95% customer conversion
rate changing from the mobile service. Since
opening that has increased to 98% and we simply
don't have enough bookings on the mobile days to
even cover the costs of keeping it going. The
rate of change over has far outstripped our
expectations, plus having increased capacity at the
Studio we've been able to cater for every single new
customer enquiry for a booking within a few weeks
instead of a few months. That is a huge
difference for us as we used to lose around 3 new
bookings every day as we could only fit in around 10
new customers a month because of all our advance
bookings. This increase in new customer take
up has compounded our decision to cease the mobile
service. From opening the Studio just a few
weeks ago, we have been able to take on and service
twice as many new customers than we have existing
mobile bookings over the next 6 months.
It is unfortunate
and regrettable as we know that for those few mobile
customers we still have, it will be a great
inconvenience to them to lose this service.
We had hoped that
there may be another home based East Lothian Groomer
who maybe wanted to extend their service range by
hiring our van for the days we weren't using it. Our
remaining mobile customers could be transferred to
them if they wanted to hire or buy our van, but this
has not happened. Now we are publicising the service
is ceasing, perhaps that will change and customers
can still get a mobile service
If there are any
groomers out there reading this and would like to
own, what is probably the best set up K9 converted
grooming van in the country, please contact us.
We have incorporated dozens of modifications and
improvements over the last three years to the
standard K9 conversion so you can maximise your
throughput and earnings. With the additional
210 litre water tank, you have up to 350 litres or
hot water available, so you could even just use the
van as a static salon at your house without going
mobile at all, cutting out all the travelling time
plus keeping all the mess contained in the van and
out of your house or garage! There is heating
for the winter and air conditioning for the summer
plus loads and loads of other improvements. We
have successfully assisted other groomers start up
their mobile service from scratch based on what we
have done with ours, so can help you with your
mobile grooming business too!
The newsletter handout given to customers at
this time is available for downloading here
UPDATE 4TH OCT 2011 - OUR NEW STUDIO IS NOW OPEN!
Thursday 5th May 2011.
For the people of East
Lothian, the Scottish Parliament election on May 5th
may be regarded as a historic, land mark event in
Scottish history. But what has got the dogs of
East Lothian excited is the news that on the very
same day, Splash Dog Grooming added a Studio
premises to it's service portfolio in Cockenzie High
We have moved the news item that was originally
posted here to a dedicated
Grooming Studio News page created to keep our
customers up to date with developments.
Saturday 2nd April 2011.
That's the end of another trading year for us, and
what a year it's been. For those of you who
like numbers, here's some stats on us for 2010/11.
Total dogs groomed: 1041, average customer repeat
rate: 82%, new customers added: 187, total customer
dogs: 550, average dogs groomed per month: 87,
highest months: July 2010 (106 dogs) and March 2011
(103 dogs), most groomed dogs in a day: 8, average
fully booked days ahead to a free appointment: 49
days, furthest ahead a customer wanted to repeat
book: 3 years!
A great big THANK YOU to all our customers!
For those of you that have had difficulty in getting
appointments, we hope to be making an important
announcement very soon that will allow us to more
than double our capacity - keep checking back.
Download our Excel Spreadsheet here to help
you easily work out advance bookings which
you can then email to us.
Sunday 16th January
2011. We have now caught up will
all the postponed bookings due to Decembers snow and
are taking lots of advance repeat bookings again for
this year. We are currently full to early
March, and it is about 3/4 full as of today.
To make it easy for everyone to work out an advance
repeat booking schedule, we've created an Excel
spreadsheet that does all the calculations for you
which you can then email to us. See opposite.
Christmas Eve 2010.
Phew, what a month December turned out to be!
We are now finished and taking a short break before
getting back to business on the 5th January 2011.
Thanks to everyone who made 2010 an
incredible year for us. We have
increased our customer base by almost 45%
since April. Keep looking here for an
important announcement we hope to make in
the next 3 or 4 months which will allow us
to accommodate even more customers and
reduce our booking timescales by increasing
our capacity to serve your doggy needs!
Have a very merry festive break and here's
to a great 2011 for all!
Tuesday 21st December 2010.
We have managed to reduce our backlog from
around 20 to 5 dogs over the past week by
extending the working day and using our
normal days off, but the extreme cold
overnight is now causing problems with the
Hydrobath water pump and delivery pipe work
as well as the bath drain, which takes time
to rectify each morning causing some
disruption to the first bookings of the day.
There are still some difficulties with the
current spate of snow and ice which have
caused us to revert to collect and returns
again for some customers. With more
snow forecast for our area tomorrow we are
expecting it to become more difficult to
operate our service. We thank
customers for being so understanding at this
Monday 13th December 2010.
Thankfully the thaw over the past few days
has allowed us to catch up on a few of the
cancelled appointments from the last two
weeks but we still have 15 dogs needing
rescheduled somehow. The concern is
the next weather front closing in from the
North on Thursday through the weekend will
bring more cancellations instead of allowing
us to catch up some more on Sunday and
Monday. We'll just have to see what
happens an hope it's not a repeat of the
last two weeks! If it is though, we
will just have to offer collect/returns
again as below.
Monday 6th December
2010. As you all will have
experienced, today's snow fall is exceeding
predictions and was reckoned to have stopped
by 11:30am but is still falling
mid-afternoon. That's another 4cm
today so far. At least the kids got
out the house to school, but it looks like
that may not happen tomorrow and add to the
disruption again. Whilst we managed to
get to one appointment on Saturday, the van
got stuck trying to get to the second and
then again getting back home. So as we
can't safely get parked up in residential
areas and ensure we can get moving again
afterwards, we will only be able to groom
dogs for the foreseeable future that can be
brought to us or if we can get to you for a
collect/return in the Freelander, but only
if you are within about 3 miles radius of
1st & 2nd December 2010.
All appointments cancelled today except
those that live nearby that can bring their
dogs to us. Our street hasn't been cleared
and although we "might" be able to get the
van out, we wouldn't be able to get it back
in as the snow is about a foot deep either
side with only a single track up the middle,
so we could end up blocking the road trying
to get it in or out. We couldn't even get to
one location yesterday with the Freelander
as the road was blocked with stuck vehicles
at either end. From calling around over the
last couple of days it's pretty much the
same situation everywhere else. What we will
do once things start to get back to
"normal", is use our Sunday/Monday days off
and early evenings to catch up with the
30th November 2010.
All appointments were cancelled today
unfortunately, and the chance of getting the
van out and back in again here is pretty
much zero. However, the windscreen
depot in Bilston was back open today and
they were able to replace the Freelander's
cracked windscreen - Hooray! So
although we unlikely to get out with the van
over the next day or so, we will be able to
offer a free collect/return for dogs in the
towns in our immediate vicinity as an
alternative. So if you are in Port
Seton, Cockenzie, Prestonpans, Tranent,
Longniddry or Macmerry you are in luck, but
travelling further than that won't allow
enough time between grooms - sorry. So
if you are not in any of these towns, we
will have to try and reschedule as best we
can once things get back to normal.
29th November 2010 - Severe weather notice.
It is highly likely that appointments are
going to get disrupted over the next few
days or even weeks as we currently have 17cm
of snow and it's still falling. The
problem isn't so much getting around on the
main roads, but getting safely parked up and
being able to pull away again from the
roadside. We can't even offer a
collect and return service in our Land Rover
Freelander like we did in January, as it
suffered a stone chip on Saturday which has
now developed into a huge crack in the
windscreen. Not surprisingly we we
can't get it replaced due to the weather!
26th October 2010
We managed to assist re-homing Dixie in May
this year but it was only temporary as the
children were so upset at her leaving.
However, there is a serious illness in the
family and it is just not possible for them
to keep her now, so we are trying to re-home
her again as soon as possible.
Dixie is a 3
year old Tibetan Terrier/Spaniel cross.
She has no medical problems, fully
vaccinated, is very good natured and loves a
good long walk. She is very good with
children, is house trained and doesn't chew
November: Dixie has been re-homed in Fife
with a relation of the family.
14th October 2010
Our holiday cottage in
Jedburgh is now available for booking via
our other website at
It has been refurbished by us over the past
three months specifically to be dog and
child friendly. So if you are looking
for a "staycation" not too far from home,
why not have a look at what is offer in the
area. The cottage sleeps up to 8 and
we have offers for Hallow'een and all of
us your booking requirements for 2011, as
2010 is now fully booked!
14th October 2010
As of today, with the exception of possible
cancellations becoming available, we are now
FULLY BOOKED for this year. As a
consequence, many of our repeat customers
are already booking in advance to the end of
2011 to ensure they get their appointments
allocated and their dogs regularly
One of the easiest ways to book in advance
is to email us your preferred dates or days
which are/aren't suitable, stating whether
mornings or afternoons are best.
Just let us know your name, address and a
contact phone number plus brief details of
your dog(s) and your preferred cut or style
- same length all over, short but not too
short, with/without feathers/skirt or
whatever. We will do our best to
allocate what you want, or suggest
alternatives where we may already be fully
booked or let us work out a schedule for
you. We are here to help, just let us
know your requirements.
14th August 2010
Our pet friendly holiday cottage in the
Scottish Borders is almost finished being
refurbished and will be available to let
from early September. Located in
Jedburgh with commanding views over the
scenic Borders countryside, it is fully
equipped with all the modern comforts of
home you could wish for and is only an hour
from Edinburgh and the Lothians. With
many holiday companies going bust this year
plus strikes at airlines and airports
leaving thousands stranded, why put up with
the uncertainty and cost of foreign travel
when there is so much to see and do almost
on your own doorstep - and even better, you
can take your dog with you!
Please see our
www.CaledoniaCottages.co.uk for more
24th May 2010
It's official - the SDG grooming van is the
COOLEST way to get your dog groomed, thanks
to our newly installed air conditioning
unit. Summer is here and it's fair to
say that it can get incredibly hot in the
van when the sun does grace our normally
grey Scottish sky and the dryer is pumping
out high velocity hot air. Being a hot
dog or a hot groomer is not comfortable, but
now we can all stay cool and get the job
done with less stress when the temperature
is on the up.
26th April 2010
Dixie is a 2 year old Tibetan
Terrier/Spaniel cross and his owner in
Tranent would like to re-home her. She
has no medical problems and is very good
natured, but needs more walking than his
busy owner can give her. She is very
good with children, is house trained and
doesn't chew up anything.
Update 4th May 2010:
Another success, we have found Dixie a
new home with one of our relatives. Lots of
space to burn of all that energy on a farm
and will still be one of our customers.
section added to site
2nd April 2010
We have now split the
News & Links page into separate pages, and
added a grooming tips section with the
New price guides come into effect. Click
here to get a printable copy.
2nd April 2010
New guideline price lists
come into effect from today, but please note
that all bookings made in advance during the
last quarter remain at the old prices with
an additional 10% discount. All new
bookings made from today are subject to the
new pricing guides on the
full groom pages.
1st April 2010
A big THANK YOU to all our
customers new and old. We have just
finished our first full trading year and
what a year it has been. We have
groomed 800 dogs since last April and have
an average 51% repeat customer bookings per
month, peaking last month at 72%. We
are also fully booked almost seven weeks
ahead and are around 20% advance booked
right through to January 2011.
We currently have over 450 doggy customers
and add around 30 new ones every month.
97% of all customers with appointments in
February and March booked in advance right
through to the end of the year. These
customers took advantage of our new year
discount offers and gained an additional 10%
off the standard price whilst protecting the
cost of their grooming against our planned
April price increase.
4th March 2010
Our interview will be a live broadcast
between 10:50 and 11:30am on Thursday the
18th March. If anyone listens, let us
know what you think of it on our Buzz page!
Update 18th March
2010: If you missed it, here's an edited,
music free copy -
and open it in your media player.
26th February 2010
It would be fantastic if a caring home can
be found for Ben, a nine year old Miniature
Poodle. One of his owners passed away
last autumn and his remaining elderly owner
doesn't feel able to give him the exercise
and attention he needs. He is a long
standing regular customer of ours and has a
calm temperament. He's in excellent
health with no medical problems.
Update 10th March 2010: Ben has been
re-homed and we are delighted that it is
with another of our customers who already
has a white Toy Poodle. As a special
'thank you' for taking him in, we have
offered to groom Ben (now Bo) for half price
for the rest of 2010.
5th February 2010
You can now follow us on East Lothian's very
own social networking site "East Lothian
Buzz". We will be giving an interview
on East Coast FM sometime in March and we'll
let you know when. Click on the logo
to see what the Buzz is all about.
There is a link to ECFM by clicking the
JANUARY 2010 - SEVERE WEATHER
Brrr, it's snowy, icy,
and as cold as the arctic causing other
groomers salons to close or prevent you from
taking your dog to a salon, but we are still
managing to complete 80% of our
appointments! So long as we can get to
you, park safely and ensure we can get
moving again afterwards, we can groom your
dog when others can't. If we can't
make it with the van, rather than cancelling
or postponing the appointment, we may be
able to collect and return your dog if time
allows with our 4x4 Freelander for a small
extra charge. Just some more reasons
why we are East Lothian's premier mobile dog
17th December 2009
Merry Christmas and
a Happy New Year! - not one, but THREE new
recession busting offers to start off 2010!
It's back! the puppy discount is now bigger
and better than when we first introduced it
in April 2009. To encourage puppy
owners to have their dogs introduced to
professional grooming, we are offering a
on all appointments taken by the 31st
March 2010. Puppies must be under 9
months old on the appointment date to
qualify and must have had their second
As advertised in "The East Lothian Courier"
17th December 2009. Receive a
per dog up to a maximum of four dogs for
all appointments taken between January
and the 31st March 2010. This offer
cannot be used in conjunction with the puppy
discount above or any other multi-dog
appointment discounts. Multi-dog
households do not need to have all dogs
booked to be groomed at the same
three: Book in advance for the
whole year from January to the end of March
to receive a
off every appointment from
April to the end of December 2010. The more
regular appointments you make, the more you
save - plus the earlier you make them, the
more often you can take advantage of the
other two offers until the end of March as
Do you run a dog club or work with dogs
professionally such as a trainer or at a Vet
practice, kennels or pet supplies shop?
If so, you can download and print our offer
to bring our services to the attention of
your members or customers. (Adobe
pdf reader reqd)
21st June 2009
We have decided that showing is not for us
and Roco's last show was today at the Border
Union Agricultural Society Championship show
in Kelso. However, he has gone out in
style with a Very Highly Commended in the
puppy class and a first in the Junior class.
Perhaps we will have a try at agility with
Roco once he is a bit older. No doubt
he will be able to run even faster without
his show coat as he has no problem keeping
up with Rio just now!
23rd May 2009
We were unavoidably delayed in getting to
the Scottish Kennel Club Show last week and
arrived just as Roco's classes were
finishing. However, congratulations go
to Roco's breeder Fiona Swan, as his brother
Reily (Lochnevis Milan) won the Puppy class
at the SKC show and is now qualified for
Crufts. His sister Eboni (Lochnevis
Playgurl) was first in the Limit class too.
We did have some measure of success, as we
groomed two Tibetan Terriers the day
before which came all the way up from
Tamworth near Birmingham and they achieved a
first and third - well done Wendy McCormack.
On the spur of the moment today we went to
the Companion & Pedigree dog show at
Archerfield (between Gullane and Dirleton).
Rio was second in the novelty "dog with the
waggiest tail" class and Roco was first in
the open pedigree puppy class.
Click here to view our photo gallery
a separate window)
13th May 2009
The original photo album of the before and
after grooms was getting a bit large, so it
has been split up into separate albums
according to groups as defined by the Kennel
Club. Other dogs that aren't in these
groups are catered for by the non-group
9th May 2009
After no placement at his first show in
Perth a couple of weeks ago on his 6 month
'birthday', Roco came good at a drizzly and
windy Kirkcaldy show today. Granted
there wasn't a lot in the way of
competition, but he still achieved best
puppy in breed plus a 2nd in the open
Miniature Poodle class, plus 3rd and 4th
Reserve in the Utility Minor and Puppy
classes as well.
8th May 2009
Our membership has been approved for the
'British Dog Groomers Association' which is
operated by the Pet Care Trust. For
our customers, this means that we promise to
abide by the BDGA's Professional Groomers'
Charter, a code of practice designed to
guarantee the highest standards of customer
care and animal welfare.
9th April 2009
Become a fan of Splash Dog Grooming on
Facebook®. Click the logo on the left
to go to our wall.
Facebook is a
registered trademark of Facebook, Inc.
5th April 2009
Speak to any dog trainer and they will tell
you that the quicker a puppy is socialised
and given basic training the happier it is,
plus the owner is more relaxed and confident
with it. Grooming is a vitally
important part of socialisation as it gets
the puppy used to being handled by a
stranger as well as having its eyes, ears,
paws, nails and coat maintained in good
order. Introducing a puppy to grooming
by a professional and being handled
frequently by it's owner, friends and family
helps enormously in alleviating the
potential for nervous and aggressive
behaviour as it is developing and growing
compared to dogs which have not been
regularly groomed. Please see more on
our philosophy on puppy grooming on our 'About
new puppy owners to have their dogs
introduced to professional grooming we are
offering a 25% discount voucher for you to
use on appointments made and redeemed by the
3oth June 2009. Puppies must be under
6 months old on the redemption date to
pdf reader reqd)
added to the web site
30th March 2009
You can now add reviews to to the site with
a link added to the menu at the top of the
pages. You can share your experience
of dealing with us with other and potential
customers. Please feel free to add
comments and rate our service! As the
old saying goes...
If you like what we have done, tell
your (doggy) friends
don't, tell us!
Click here to view our photo gallery
a separate window)
13th March 2009
A photo gallery page has now been added to
the site with a link added to the menu at
the top of the pages. Click to select
one of the albums that are rotating round
when it is nearest you. Select whether
you want to view as a book or a slide show
from the icons above it or go back to select
a different one. When selected as a
book, you can flick back and forwards
through it (top and bottom left/right page
corners) with your mouse.
Alternatively, click and drag the pages over
with your mouse.
4th March 2009
What a week it's been for
Roco. He passed his puppy training
test last week at Posh Pets Obedience
Training and won Best Baby Puppy at the
monthly Broxburn & District Ringcraft Club
match last night.
Not convenient for us to come to your home?
Our new collect and return service could be
just what you need
1st March 2009
We realise that even
though a mobile service is very convenient,
there are times when it may be even more
convenient to have your dog collected and/or
returned to your home or even your place of
work. By customer request, we have now
introduced a limited collect and return
service. Please see the grooming pages
for more information and costs.
Two FREE grooming vouchers up for grabs in
the Dunedin Vets 15th anniversary raffle
23rd February 2009
Come and see us at Dunedin Vets open day on
Sunday 1st March between 11am and 2pm at the
Tranent practice. They are celebrating their
15th anniversary and we have provided two
free minimum groom vouchers for the raffle.
Further details are on the open day on the
Dunedin Vets website via the links section
A4 single poster
A4 (2x A5) posters
(4x A6) posters
16th February 2009
Do you run a dog club or work with dogs
professionally such as a trainer or at a Vet
practice, kennels or pet supplies shop?
If so, you can download and print our
posters to bring our services to the
attention of your members or customers. (Adobe
pdf reader reqd)
15th February 2009
To celebrate the launch of our mobile
service we are offering a 25% discount gift
voucher for you to use on appointments made
and redeemed by the 31st March 2009. (Adobe
pdf reader reqd)
11th February 2009
Our black Miniature Poodle called Roco
(Lochnevis Tokyo) has been entered for his
first shows. We have never shown dogs
before and are just doing it for a bit of
fun, but with 20 champions in his five
generation pedigree we are hoping that he
will manage some good results despite our
lack of experience!
1st February 2009
Splash Dog Grooming's Mobile service
launches to serve the grrr-ooming needs of
East Lothian's pooches with a specially
converted and professionally equipped van.
supply hand grooming equipment and show you how to use
it so you can keep your dogs coat mat free between
grooms. We also stock a range of accessories, dog
toys and shampoos.
our local community pipe band.
Port Seton Royal British Legion Pipes & Drums
on the text above for more information.